Just ran into this myself a couple days ago. My prepaid card has been accepted for payment from day 1, over 6 or so years. No problems at all until I tried to change my prepaid card type and number. It was another prepaid card but with AMEX not VISA. I want this capability back for sure.
I still haven't tried to use my prepaid card for automatic payments, so I haven't run into any issue since they again allowed them for manual payments. I REALLY hated those couple of months where I had to give my CC info over the phone. Even if it's a known business I just don't trust people when I have to do that.
I got a new card a couple of months back and it worked without issue, but again, this is only with manual payments. And, to by honest, though I'm a little nervous about having to input the information every time I make said payment, I think I'll still keep it this way instead of trying to set up automatic payments, which, from the sounds of it, might not work right now, anyway.
Hopefully Liz or Amanda will be able to look into the issue you're having with the new card.
I still contemplate switching to automatic payments every now and again, but I'm a little nervous about it.
Years ago, I had an issue with a manual payment that was "double billed" (using a bank issued debit card, but as a credit card). HughesNet didn't believe me, and I ended up in a three way call with HughesNet and my bank. After my bank told them that, sure enough, they took the payment out twice, they still said, in so many words, "No, we did not. We billed once. We did not take your money a second time."
In order to prevent a couple of checks from bouncing the bank covered the extra amount. Finally, about three months later, I got an "apology" letter from HughesNet, stating that they had found that, in fact, they had double billed me, and that they would give a credit for the next bill, which they did. I notified the bank and, the next month, they took their loaned money back.
So, in the end, everything worked out, but since then I've been a little reluctant to set up automatic payments because of that whole episode. It happened in, perhaps, 2008 or 2009. I can't remember, for sure.
I just took advantage of the Amazon Prime free trial last month, and on the 19th of this month it will convert to a paid service. If I don't cancel it beforehand, that is. If I do decide to keep it, it will be the first of my bills of any type that will be automatically paid. I've pondered changing to auto payments with DirecTV and taking advantage of the discount, but I've been hesitant for the same reasons mentioned in my previous post on here. Still, I may do so. My folks use auto payment for everything, and they've had no issues, or at least not that they've told me, which they almost assuredly would have had it happened.
I'm still debating on whether to keep Prime. I haven't paid for shipping on an Amazon order in years, and, to be honest, I can't remember the last time I did. I always make sure that my orders are at least $35 so that I can get free 8-10 day ground shipping. Granted, I won't be saving any money in the long run with Prime, but it will be nice to not only have 2 day shipping (though that's debatable), but also not be required to reach the $35 level for the free 8-10 day ground shipping. I say the 2 day shipping is debatable as the order I placed for the Raspberry Pi Zero W at 1:30AM on Tuesday morning may not be delivered until Monday. I know there's a holiday in the mix and weekends don't count, but Monday? It should be Friday. It even shipped yesterday, just after noon, so there is absolutely no reason it shouldn't get here tomorrow. And, at this point, it's only about 250 miles from here, so if it doesn't come tomorrow I will not be a happy camper, that's for sure.
Amazon says tomorrow by 8:00PM. UPS says Monday by "End of Day." Time will tell. If it's Monday, Amazon will be receiving a call from me.
I've used Prime for several years and have been very satisfied with it. I've never had an issue with the yearly payment either.
... I just went back through and separated the paragraphs. I don't know what happened, but for some reason the separations were deleted and it they got mashed together. ...
That happens to me everytime I work off line, and then paste the text into a post. Much of the my original white space dissappears.