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GabeU
Distinguished Professor IV
Joined 10 years ago
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Re: I feel cheated/scammed
Were you upgraded to a Fusion plan (or perhaps already had that)? The reason I ask concerns the gaming. The latency with satellite only internet, or at least geo satellite internet like HughesNet, is far too high for real time gaming. Turn based games are fine, but not real time games where quick movement/reaction is a must. As for the data usage, something connected to your service is using a lot of it. The trick is finding out what that is. Online gaming itself doesn't tend to use a lot of data, but game updates and other downloads can use a ton of it. Streaming is the biggest data hog for most people. BTW, you'd be better off messaging Kathy. Just click on her name, then "Message" on the lower right of the wide box near the top of her User page.6Views1like0CommentsRe: Feeling Cheated Like So Many Others
First, spamming all over the place isn't going to help you, nor is making accusations. And they will not waive the early termination fee based on your say so. That's not how it works. I suggest two things... Start a new topic in Tech Support, asking for help so that they can try to determine what's causing the problem. Additionally, if you feel you were misled, you can request a sales call review.29Views1like2CommentsRe: NOT RIGHT!!
There are two options when cancelling. One is a standard cancellation, where your service is terminated at the end of the current service month, which is already paid for. The other is an immediate cancellation, which terminates the service that day, and for which there is a prorated refund, which is for the remainder of the service month that was already paid for. HOWEVER, this must be requested by the subscriber at the time that the cancellation is requested. If this is not requested, it will be a standard cancellation. If you did not request an immediate cancellation, the service will still be technically "on" for the remainder of the service month, even though you no longer have the equipment connected. If this is the case, this is why they are not refunding the remaining of the service month. For reference, this is a typical practice of companies that use forward billing for service (paying for the service month you're about to start rather than one you just finished), such as HughesNet, DirecTV, Dish Network, etc.34Views1like0CommentsRe: Horrid speed and connection issues
hoffa, First, you realize you're replying to a topic that's nearly a year old, correct? Second, did you miss the OP's last reply, indicating that she got help HERE? Instead of jumping on an old thread in the TECH SUPPORT section of a SUPPORT COMMUNITY to complain, perhaps you could instead create your own topic and ask for help. It's just a thought.15Views1like0CommentsRe: Wireless strength
Do you mean you're not able to stream anything from Amazon Prime? If so, are you able to use your internet at all? Can you stream from other places? Can you watch a YouTube video? And when you say "wireless strength", are you referring to WiFi, or do you have a Fusion plan that uses the cell network?34Views1like0CommentsRe: Relentless Spamming
If the emails are always from the same domain, I would try blocking the domain itself. On your email page, click on the gearwheel on the upper right, go to Settings, then Blocked and Allowed Sender. There you can add the domain to block. Make sure to click Save afterward.123Views2likes0Comments