I do have the same problem of not having internet connection, I just got mind installed a couple of days ago. It works for about 2days then after not anymore. The modem has no transmission, no system, no receive. Did try unplugging mang times and reset as well but no luck. Finally gave up, I call tech support and the answer I got is, they said due to continuous bad weather in Washington. I ask if there are other ways or solution to fixed it or if not maybe the following days. They give me no assurance. I keep telling the guy that would it be possible it’s a bad modem? Which I think it is. K ask the tech support if there is alternative modem I can
Buy in the market so I can fixed myself the internet. They said no. I don’t mind spending a few
Box for a new modem, all I want is right now is to have a internet connection, I purchase their equipment and have it installed in 3days. And it last for 2days. Then no more. I would love to give a 5stars to all their services nut now I’m thinking about returning the purchased equipment and just cancell my internet service. I just hope they will send me a new modem so I’ll be a happy camper
