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Modem only LAN and Power

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10zackt
Freshman

Modem only LAN and Power

I came home today and my wifi kept going in an out. I reset the device and removed the cables and reinserted. And now it only shows the two lights any help will be appreciated.

5 REPLIES 5
maratsade
Distinguished Professor IV

Leave the modem plugged in so the reps here can attempt to contact it remotely to run diagnostics and get back to you with next steps.  I think you're not supposed to reset the modem unless told to do so by a tech, btw.

Hello! I was able to get it connecting again. Whole I agree with you since it ls proprietary systems, I only did so due to being a system admin myself. Figured I wouldn’t waste peoples time with the common troubleshooting solutions 

maratsade
Distinguished Professor IV

Glad it worked! 🙂

Decaridorkyn
New Member

How did you exactly fix this? They told me it’s the rain.. it’s barely raining.. and can’t get me a tech for over 9 hours. My wife has been out for 12 already 

If there’s no SAT symbol lit up, I let mine power cycle. You need to let the modem/router be unplugged for about 5 minutes. Click a few buttons while it’s unplugged to ensure all power is out.