User Profile
maratsade
Distinguished Professor IV
Joined 11 years ago
User Widgets
Contributions
Re: I was doubled charged on my last bill.
Your best bet is to wait for one of the HN reps on this site to reply to your post and investigate the case. The reps are typically around M-F (except holidays) from 9 to 5 (or a little later). Hopefully they'll get back to you today or tomorrow.37Views0likes0CommentsRe: Help please
When you say you reset the modem, do you mean you unplugged it, waited a few minutes, and then plugged it back in, or something else? You should call the 800 number first, and see if those reps can fix the issue. You can also wait for a rep on this site to reply to you, but they're not here 24/7. They're typically here M-F during regular business hours, though sometimes one of them might be around later. I'd start with the 800 number first, just in case you can resolve the issue sooner, and if they can't help, then wait for one of the reps here.71Views0likes0CommentsRe: Disappointed end of service.
That sounds very messy, and I hope the reps here can look into it and see if they can do something about it. Hopefully they'll get back to you next week. EDIT: Unfortunately, every upgrade restarts the clock. It's just how it works, but it would've been nice if you had been told about it.57Views0likes0Comments