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maratsade
Distinguished Professor IV
Joined 11 years ago
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Re: Canceled my Internet but still have charges
I'd be annoyed about that, but I'm sure that once the reps here get involved, they'll figure out why that happened. One thing to consider is, if you didn't ask the rep to cancel the subscription immediately, they cancel it at the end of the service month -- that may have been a factor. I hope a rep gets involved soon so this can be solved for you.15Views0likes1CommentRe: I was doubled charged on my last bill.
Your best bet is to wait for one of the HN reps on this site to reply to your post and investigate the case. The reps are typically around M-F (except holidays) from 9 to 5 (or a little later). Hopefully they'll get back to you today or tomorrow.110Views0likes0CommentsRe: Help please
When you say you reset the modem, do you mean you unplugged it, waited a few minutes, and then plugged it back in, or something else? You should call the 800 number first, and see if those reps can fix the issue. You can also wait for a rep on this site to reply to you, but they're not here 24/7. They're typically here M-F during regular business hours, though sometimes one of them might be around later. I'd start with the 800 number first, just in case you can resolve the issue sooner, and if they can't help, then wait for one of the reps here.126Views0likes0Comments