User Profile
maratsade
Distinguished Professor IV
Joined 11 years ago
User Widgets
Contributions
Re: we are new to Hughesnet- and when paying our first bill they charged us twice!
I am just another subscriber, not an employee. The Hughesnet staff have the word Moderator next to their handle. Hopefully one of them will get involved and work with you. Best of luck to you, and God bless!10Views1like0CommentsRe: we are new to Hughesnet- and when paying our first bill they charged us twice!
If it's truly an unauthorised payment, it will be reversed. Before making assumptions about nefarious intents, please wait until a corporate representative sees your post and replies to it. They either will explain the charge if it is legit, or will reverse it if it isn't. You will recognise the reps on this site because they have the word "Moderator" next to their handle. Remy , Damian15Views1like2CommentsRe: ongoing outage southern Idaho
The HN reps on this site most likely won't be able to give you any more information than you already have received. If the techs are working on the issue, you will know it's fixed when you can access the internet again. Sometimes fixing these issues can take many hours. I hope the outage is fixed already for you.70Views0likes0CommentsRe: Ethernet cable slowing down connection
I hope that maybe Damian or Remy see your post and get involved in the case. They may have ideas about what to do next, or whether your case needs to be escalated, or something. I didn't know we had to rename the two channels...Not sure why that would be necessary, either. I think the phone techs may have to go through a fixed protocol, but yes, it's very frustrating when this happens. Hopefully you'll get help from the HN reps on this site and your issue will be resolved quickly.44Views0likes6CommentsRe: Very dissatisfied
I suggest you explain your situation under myAccount and Billing | Hughesnet Community. The HN reps on this site may be able to offer some help, and will likely look into your situation and contact you privately about it. No guarantees (I'm a subscriber too), but it might be worth a try.85Views1like0Comments