User Profile
maratsade
Distinguished Professor IV
Joined 11 years ago
User Widgets
Contributions
Re: Bill is never right
I hope the Hughesnet reps on this site will reply to your post soon. They can investigate what's going on and implement a solution. Hang in there. I'm tagging some reps: Remy , Damian , KathyVoss Edit: You will recognize the official reps here because they have the word "Moderator" near their name.42Views0likes0CommentsRe: New service is terrible.
This area where you posted is for topics about the community -- as in the website itself, and it's for issues related to the actual site, not the service, so you may not get a reply and/or solution from the corporate reps, and they're the ones who can likely fix your issue quickly. I think you have a very legitimate complaint, and that it should be posted somewhere with higher visibility, so you can get a reply from someone who can do something about this, and more quickly than the phone reps. I would suggest you post your issue under Tech Support. I hope a rep will reply to you soon and hopefully send you a new modem. Edit: I see Remy replied to you here. You're in good hands!19Views0likes0CommentsRe: Issues with unstable base
I hope they connect you with a tech who's not rude and useless, but they might not have anyone else who serves your area. Still, you're right to complain. I guess your husband could do the work of digging and putting in the pole, and then you could get Mr. No Manners to come do the rest of the work. Even though that would be unfair, it might be the only way you get a more stable base. I hope a rep here replies to you. Is there any other provider you could switch to?48Views0likes0CommentsRe: bill
ekoenig , To send the information that the moderator requested, go to their profile page and click on Message. You need to be logged into the community to see the word "Message." You can also go to https://my.hughesnet.com/en/overview, login, and then under Billing, click on Bill Summary.49Views0likes0CommentsRe: I saw Hughesnet is ending, Starlink suggested. Is this true?
MarkJFine Hopefully you're right, though according to the 10-Q: The commercial agreements will also provide for a fee-based referral program that lets EchoStar refer existing HughesNet customers and new Starlink customers to SpaceX." Edit: I only gave the report a very cursory reading, so I may have missed important info.101Views0likes2Comments