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maratsade
Distinguished Professor IV
Joined 11 years ago
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Re: Help please
When you say you reset the modem, do you mean you unplugged it, waited a few minutes, and then plugged it back in, or something else? You should call the 800 number first, and see if those reps can fix the issue. You can also wait for a rep on this site to reply to you, but they're not here 24/7. They're typically here M-F during regular business hours, though sometimes one of them might be around later. I'd start with the 800 number first, just in case you can resolve the issue sooner, and if they can't help, then wait for one of the reps here.11Views0likes0CommentsRe: Disappointed end of service.
That sounds very messy, and I hope the reps here can look into it and see if they can do something about it. Hopefully they'll get back to you next week. EDIT: Unfortunately, every upgrade restarts the clock. It's just how it works, but it would've been nice if you had been told about it.22Views0likes0CommentsRe: Charging me for running out of MG...
Terri, if they tell you you've run out of data, it means you have. Check your account to see how much data has been used by your household. Hughesnet doesn't use your data at all; your devices do. Are you streaming? That eats an awful lot of data very fast. Take the amount of data you get per month and divide it into 31 days. That will give you the average amount of data you can use per day to stay within the monthly allowance. If you use more than that every day, you'll run out. I'm not with Hughesnet, btw, so I hope a HN rep gets back to you soon. They're typically around this site M-F, 9-5, excluding weekends and holidays. You can also call the 800 number to speak to one of the customer service reps.56Views0likes0CommentsRe: WiFi is not working
You're welcome. Not trying to drive you crazy, but you really should put in the issue you're having with the WiFi. Just explain the issue without providing any personal information such as account numbers, addresses, passwords, etc. The reps here can ask you to send them a private message when/if they need the information. They won't be around today because of the holiday, but hopefully they will reach out tomorrow.65Views0likes0CommentsRe: WiFi is not working
You should remove all personal information from your post, because this is a public site. The Hughesnet reps on this site will contact you and request any information they need to be sent via private message. You can also call the 800 customer service number, because the reps aren't here on the weekends. I suggest you change your account username and password, as now you're at risk of being hacked. Best wishes to you. Being without internet really stinks.96Views0likes0CommentsRe: Hughes would not cancel my account
What a mess. I suggest that you post your issue on the account and billing section. The corporate reps on this site can help you (they have more authority than the reps you talk to on the phone), but they won't respond in the General Discussion section. The reps are here M-F during business hours, but sometimes they may be here a bit later. Best of luck to you, and I hope you get a resolution soon.48Views0likes0Comments