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maratsade
Distinguished Professor IV
Joined 11 years ago
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Re: Very dissatisfied
I suggest you explain your situation under myAccount and Billing | Hughesnet Community. The HN reps on this site may be able to offer some help, and will likely look into your situation and contact you privately about it. No guarantees (I'm a subscriber too), but it might be worth a try.21Views0likes0CommentsRe: Internet outage in Cold Spring, Mn
Maybe they're on two different ground stations, but it does seem weird. Do you have access to the system control center for each house? If so, note the state code, call again, and explain the issue with the 2 houses. The HN reps will be here tomorrow and hopefully they'll jump on this and get it solved for you. Tagging Damian , Remy10Views0likes0CommentsRe: Internet down
That's very weird and also super frustrating, especially on the weekend. The HN reps on this site will be back tomorrow and reply to you, but you may want to keep trying the 800 number (maybe after prime time in the evening or very early in the morning). Damian , Remy19Views0likes0CommentsRe: Terrible service and lied about the gift card.
Not a lie. People actually get those gift cards, but there are hoops to jump through. They're not automatic for paying customers, so not everyone qualifies. You may want to post your issue under myAccount and Billing, so a HN corporate rep can see it and tell you what happened and explain the time frame issue.13Views0likes0CommentsRe: Puzzle: no internet with state code 0.0.0.
Hi, Damian , Thank you for escalating again! The issue has morphed, and the way it presents itself now is that over a 24 hour period, the internet randomly drops (I see the globe icon) for a few minutes while the modem remains at 0.0.0. It remains "down" for a few minutes, then it returns and works fine. The issue happens whether I'm on Wi-Fi or connected to the modem via Ethernet cable. In a way, there's been an improvement! 😊21Views0likes2Comments- 19Views0likes0Comments