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maratsade
Distinguished Professor IV
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Re: Hazardous Expectations
"If your Hughesnet Service is ever terminated or cancelled, You must return your leased Equipment, and leased Mesh Node(s) (if any), in good condition within 45 days of the applicable termination date or cancellation date or be charged a $300 Unreturned Equipment Fee for Hughesnet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for Hughesnet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna), plus $50 for each leased Mesh Node. " https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm It seems you have the dish installed on your roof. The radio, which is one of the things that has to be returned, is attached to the dish. You will be charged $200 for it if you don't return it. If you want to dispute the requirement as stated in the agreement, section 5 of the subscriber agreement explains the procedure.28Views0likes3CommentsRe: Referrals to Starlink
They haven't made an announcement, though, so they may be dealing directly with selected subscribers. The articles I linked seem to point out to very specific cases, but I guess they may expand the program in time. Have you tried calling the Customer Service line and asking if your account qualifies?88Views0likes0CommentsRe: Referrals to Starlink
There doesn't seem to be any information about that at the moment. ETA: There's some information here: https://www.rsinc.com/heres-how-spacex-will-pay-hughesnet-for-referring-its-customers-to-starlink.php Check the section titled "Anatomy of the Referral Partnership Agreement: SpaceX and HughesNet’s New Alliance."103Views0likes0CommentsRe: Worse service
You've had a really frustrating experience, and I imagine you want to be done with the whole thing, but I suggest that you give the corporate reps on this site a chance to look into the situation and see if they can help you. They are very helpful and they have a lot more authority than the phone reps, so it might be to your advantage to let them look into your case. I'll tag them here: KathyVoss , Amanda , Damian , Remy Good luck! I hope things improve for you.39Views0likes0Comments