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maratsade
Distinguished Professor IV
Joined 10 years ago
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Re: Worse service
You've had a really frustrating experience, and I imagine you want to be done with the whole thing, but I suggest that you give the corporate reps on this site a chance to look into the situation and see if they can help you. They are very helpful and they have a lot more authority than the phone reps, so it might be to your advantage to let them look into your case. I'll tag them here: KathyVoss , Amanda , Damian , Remy Good luck! I hope things improve for you.9Views0likes0CommentsRe: Help
You can try calling the 800 number today and see if those reps can contact your modem to determine what’s going on, or you can wait until this coming week for the reps on this site to help. The reps on this site can do more faster, but it might be a good idea to at least establish a ticket with the phone reps. I hope this gets solved quickly for you.87Views0likes2CommentsRe: Upgrading accounts
Hughesnet is unlimited in that they don't cut you off if you use up your data. You can continue connecting, but at a reduced level of speed (Verizon does the same thing). You have higher speeds while you have priority data left, but once you've used that, your speed is reduced. Also, speeds are not guaranteed. You may want to read the subscriber agreement: https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm103Views0likes0Comments