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maratsade
Distinguished Professor IV
Joined 11 years ago
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Re: ongoing outage southern Idaho
The HN reps on this site most likely won't be able to give you any more information than you already have received. If the techs are working on the issue, you will know it's fixed when you can access the internet again. Sometimes fixing these issues can take many hours. I hope the outage is fixed already for you.38Views0likes0CommentsRe: Ethernet cable slowing down connection
I hope that maybe Damian or Remy see your post and get involved in the case. They may have ideas about what to do next, or whether your case needs to be escalated, or something. I didn't know we had to rename the two channels...Not sure why that would be necessary, either. I think the phone techs may have to go through a fixed protocol, but yes, it's very frustrating when this happens. Hopefully you'll get help from the HN reps on this site and your issue will be resolved quickly.31Views0likes6CommentsRe: Very dissatisfied
I suggest you explain your situation under myAccount and Billing | Hughesnet Community. The HN reps on this site may be able to offer some help, and will likely look into your situation and contact you privately about it. No guarantees (I'm a subscriber too), but it might be worth a try.53Views1like0CommentsRe: Internet outage in Cold Spring, Mn
Maybe they're on two different ground stations, but it does seem weird. Do you have access to the system control center for each house? If so, note the state code, call again, and explain the issue with the 2 houses. The HN reps will be here tomorrow and hopefully they'll jump on this and get it solved for you. Tagging Damian , Remy14Views0likes0CommentsRe: Internet down
That's very weird and also super frustrating, especially on the weekend. The HN reps on this site will be back tomorrow and reply to you, but you may want to keep trying the 800 number (maybe after prime time in the evening or very early in the morning). Damian , Remy32Views0likes0CommentsRe: Terrible service and lied about the gift card.
Not a lie. People actually get those gift cards, but there are hoops to jump through. They're not automatic for paying customers, so not everyone qualifies. You may want to post your issue under myAccount and Billing, so a HN corporate rep can see it and tell you what happened and explain the time frame issue.22Views0likes0Comments