Forum Discussion

hellovolchitsa

Sophomore

2 years ago

Three months later, the same issues are happening with non-working internet.

hellovolchitsa

Sophomore

2 years ago

Also, please, before I get "you need to run speed tests" I CANNOT. The website won't load. That's how bad my speed is right now. When it did load (when I tried a week ago, hoping this problem would go away), it was the exact same as the previous time I posted.

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months later, the same issues are happening with non-working internet.","id":"message:141358","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:96726"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:141358"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141358"},"body@stripHtml({\"truncateLength\":200})":" It is basically the same as my previous post, only the issues are now even more persistent. The internet is mostly fine if I have data - regular data. However, bonus zone only works for one hour (fro...","body@stringLength":"2413","rawBody":"

It is basically the same as my previous post, only the issues are now even more persistent. The internet is mostly fine if I have data - regular data. However, bonus zone only works for one hour (from 2am to 3am) and then it no longer works; pages do not load, nothing can download, a 20mb download says it will take three to four hours. I cannot load FB, google search, Hughesnet website, anything without refreshing a dozen times. Currently, my internet only works while in FAP from around midnight until 3am (with one hour being bonus zone) and otherwise it's unusable.

As I said in my previous post in October, I have done countless things to alleviate this: tried new devices, connected directly to the modem, last time had my satellite adjusted and got a new modem, etc. It is the same issue across every device (including iOs vs. android vs. desktop vs. laptop). My internet goes down to 100kbs - IF I'M LUCKY- any hour that isn't midnight to 3am. It can be crystal clear outside with no cloud in the sky.

I was told I would possibly be moved to a different beam in November (Jupiter thing? I don't know), but that did not happen. I was also told I would receive a discount on my bill - over ninety dollars for internet I cannot even use to look at Facebook or a simple, non-java browser game - until the problem was resolved. I had the discount for one month and that was it. This problem has been happening since I first posted in October. I have been patient. I am literally using my phone to tether right now because I have no other option, as it won't even load for me to log into here to post.

There HAS to be something going on with my account that was not addressed before because otherwise, I do not know why I'm paying ninety dollars for internet I can only use three hours of the day at the middle of the night.

And again, I understand FAP. I have had this service for *years.* I regularly am in FAP and before October, it worked perfectly. It slowed down, but it was usable, and it was fine. However, now it is not slowing down, it is UNUSABLE. I should not have to refresh to HughesNet website twenty times just to get it to load for I can try to log in, then have to refresh those pages (three - log in page, then the social media page, then clicking the account) an additional dozen times each. That is not the service I was promised.

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Also, please, before I get \"you need to run speed tests\" I CANNOT. The website won't load. That's how bad my speed is right now. When it did load (when I tried a week ago, hoping this problem would go away), it was the exact same as the previous time I posted.

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