On 6/23/2018 I joined the Hughes Internet and Voice Service. On 7/3/2018 received Hughes email stating that the port of my current telephone number was completed. A few days past and AT&T confirmed that port had been completed and my account was closed (I didn’t tell them to close it) Wow, talk about being efficient. The phone worked fine and the Internet worked even better even with a power outage system rebooted and again all was well.
Around 8/25 my telephone calls began dropping at about 15 minutes. I checked my account information and noted that a Hughes 8/25 email stated that they were going to port my phone again.
I called both support systems (approx. 6 times) and was bounced back and forth with no solution to the problem. I even drove 65 miles to get cell phone coverage to speak to support service and was told to drive back home and do a test call which did nothing. The consensus of all those calls was “the system is performing as it should”.
Now my phone calls drop at less than 2 minutes.
Here is what I have tried: several power cycles, replaced cords, changed phones, and lots of researching on community suggestions.
I lived near Yosemite National Park and am a senior citizen. Beautiful and rural area but here a telephone is a necessity not a luxury.
No problem with the Internet. It and the voice service has survived a power outage came back on line working well. Phone worked great until August 25th.
I don’t want to lose the service because most of it works well. Any advice anyone?
