Forum Discussion
Apple device not working with new hughesnet install
So upset. We just got Gen5 installed (1st time on satellite). Laptop (surface pro) works great. But our iPad and iPhones do not work on wifi. Very mad. Tried a few recommendations on the blogs. With ...
I'm assuming it's the HT2000w modem. Which wifi signal are you trying to connect to, the 2.4GHz or 5GHz one?
On your laptop browser, go to http://192.168.42.1 and login to the wifi settings using the default 'admin' password (you can change it later under Adminstration -> Password Settings).How are the wifi channels set up at the modem from the main page? Recommend the following:
1. Security: WPA-Personal2. Mode: WPA2
Also, from Advanced Setup -> Wireless:
1. 2.4 GHZ should be set to Wireless Mode 11b/g/n and Bandwidth 20/40.2. 5GHz should be set to Wireless Mode 11a/n/ac and Bandwidth 20/40/80.
3. You can also set the security and mode (from above) for each band independently under -> 2.4GHz Primary Band and -> 5GHz Primary Band.
On your iPhone/iPad, also recommend the following:
1. Auto-Join
2. Configure IP: Automatic3. Subnet Mask: 255.255.255.0
4. Router: 192.168.42.1
5. Configure DNS: Automatic
6. Configure Proxy: OffThere are some speed advantages to using 5GHz over 2.4GHz, but 2.4GHz tends to be more reliable at a further distance.
Let me know if you have any questions.
I'm assuming it's the HT2000w modem. Which wifi signal are you trying to connect to, the 2.4GHz or 5GHz one?
On your laptop browser, go to http://192.168.42.1 and login to the wifi settings using the default 'admin' password (you can change it later under Adminstration -> Password Settings).
How are the wifi channels set up at the modem from the main page? Recommend the following:
1. Security: WPA-Personal
2. Mode: WPA2
Also, from Advanced Setup -> Wireless:
1. 2.4 GHZ should be set to Wireless Mode 11b/g/n and Bandwidth 20/40.
2. 5GHz should be set to Wireless Mode 11a/n/ac and Bandwidth 20/40/80.
3. You can also set the security and mode (from above) for each band independently under -> 2.4GHz Primary Band and -> 5GHz Primary Band.
On your iPhone/iPad, also recommend the following:
1. Auto-Join
2. Configure IP: Automatic
3. Subnet Mask: 255.255.255.0
4. Router: 192.168.42.1
5. Configure DNS: Automatic
6. Configure Proxy: Off
There are some speed advantages to using 5GHz over 2.4GHz, but 2.4GHz tends to be more reliable at a further distance.
Let me know if you have any questions.
