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cant use youtube.all i get is error or blank green screen.started wed.morn.can you help

TONY07448
New Member

cant use youtube.all i get is error or blank green screen.started wed.morn.can you help

 
3 REPLIES 3
GabeU
Distinguished Professor IV

Re: cant use youtube.all i get is error or blank green screen.started wed.morn.can you help

Does the video appear to even be loading?  Have you tried a different device?  Is the device you're using connected via WiFi or a LAN cable, and if the former, please try a device connected with the latter method to see if it makes any difference.  

 

When using a single device that is connected to the modem with a LAN cable, what is the speed you get when you run a 25MB download speed test at the following...

 

https://testmy.net/download

 

Please post a link to the result.  

 

Edit:  I should have said this in the first place, but it would be best for you to repost your question in the Tech Support section.  You can also post the answers to these questions in that post.  You can start the new post in Tech Support here....  https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Amanda
Moderator

Re: cant use youtube.all i get is error or blank green screen.started wed.morn.can you help

Hi Tony,

 

Check out this troubleshooting guide from YouTube on how to fix the issue you are experiencing: Green screen in video player

 

~Amanda

Amanda
Moderator

Re: cant use youtube.all i get is error or blank green screen.started wed.morn.can you help

Hi Tony,

 

It's been a while since we've heard from you, so this thread will be closed. If you continue having issues with YouTube or need assistance with anything else, please feel free to create a new thread.

 

Thank you,

Amanda