update - I think the problem may be no data. Don't know what is eating data, but something is. I have 10GB a month, the computer is used about 3 times a week, no movies, etc, yet I run out of data every month about 20 days into the month. I purchased 5GB token, but the downgraded state didn't change. I tried connecting during "bonus" time and it does try to show a website, but is downgraded to a crawl. Why is bonus time downgraded? Why didn't my purchase of 5GB return me to normal status?
Hi krt_55,
Welcome to the community and thanks for posting! I pulled up your account to double check on your HughesNet equipment and after running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jun 15, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #104462747 if you need to reschedule.
Please let us know how the site visit goes.
