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How can I report poor customer service?

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RoughRiver
New Poster
‎03-03-2022 09:34 AM
‎03-03-2022 09:34 AM

How can I report poor customer service?

My internet has been down for over two weeks and I am getting horrible customer service. Is there anyway I can talk to someone who can help me? I have asked to talk to a supervisor and have been told that was not possible. I need to either get my internet on line or someone needs to come and get it!

 

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maratsade
Distinguished Professor IV
‎03-03-2022 09:45 AM
‎03-03-2022 09:45 AM

Glenn,

Are you a residential or business customer?  If you are a residential customer, please provide some more details and context about your internet issues, but please post in the Tech Support area. Just click the blue button labeled +Start a topic. 

 

Also, please edit your post to remove your personal information (phone number and email address). The reps on this site can find that information, so it's not necessary or safe to post it to a site that can be viewed by anyone.  To edit your post, click the 3 vertical dots in the upper right hand corner and select the editing option.