Your device may not support the Wifi Encryption method the HT2000w uses by default, this could be due to the age of the device, or software of the device. In the case of a Wireless adapter for your computer, please make sure you have the latest drivers installed. You can usually download the drivers from the manufacture of your computer, or of the wireless adapter.
To change from the default WPA2 AES encryption method to WPA/WPA2 TKIP+AES mode, please follow the steps below.
1: In your browser go to http://systemcontrolcenter.com or http://192.168.0.1
2: On the left hand side, click on "Wifi Settings"
3: You will be presented with a logon screen, the default password is admin
4: Select either 2.4Ghz, 2.4Ghz Guest, 5Ghz, or 5Ghz Guest, which ever network your device is trying to connect to
5: Select the WPA Mode and set to WPA/WPA2 - the Cipher Suite should change from AES to TKIP+AES
6: Click Save Settings
7: Try to reconnect your device using the proper password for the wifi network.
Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.
1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem. If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.
Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible.
Unlike present systems where you can toggle web acceleration on or off, the best you can do with a 7000 is a turbo page teardown.
This will disconnect from the web acceleration server and then reconnect. At times doing so will cause it to increment to a different and hopefully less saturated server.
To begin you will need to enter 192.168.0.1 into your browser to open the Modems SCC main display page. (System Control Center)
To access the turbo page control you need to open the Modems "advanced" pages. Do this by clicking on the little man icon as indicated above.
From the menu on the left:
On the left find TURBOPAGE, expand it by clicking the plus icon (+).
Scroll down to ADVANCED CONFIG, click that
Click the button "Teardown Turbopage Connection"
From my experience it took doing this three or four time in succession to increment to another W/A server.
