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A month for a refund???

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New Poster

A month for a refund???

My account was overcharged and I'm due for a refund of $136.25. Was told to wait 24 hours, call back and they would issue me a refund. Called today and was told that I have to wait A MONTH to get the $136.25 that was taken out on my account? And the guy called me an ugly name when I asked to speak with someone else. How is it legal to hold a mischarge for a month? 

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Moderator
Moderator

Re: A month for a refund???

Hello ALHill,

 

Thanks for dropping by again, let me look into this for you and see what we can do. I'll post back once I have any updates.

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: A month for a refund???

Good morning ALHill, 

 

Got a quick turnaround on your case! Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.