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Liz

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"38","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:test","text":"test","time":"2024-12-09T07:13:35.065-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:141839":{"__typename":"Conversation","id":"conversation:141839","topic":{"__typename":"ForumTopicMessage","uid":141839},"lastPostingActivityTime":"2024-02-20T14:43:54.430-05:00","solved":false},"Forum:board:AccountandBilling":{"__typename":"Forum","id":"board:AccountandBilling","displayId":"AccountandBilling","nodeType":"board","conversationStyle":"FORUM","title":"myAccount and Billing","shortTitle":"myAccount and Billing","parent":{"__ref":"Category:category:HNSupport"}},"ForumReplyMessage:message:141849":{"__typename":"ForumReplyMessage","subject":"Re: Liz- Termination Fee","conversation":{"__ref":"Conversation:conversation:141839"},"id":"message:141849","revisionNum":1,"uid":141849,"depth":4,"board":{"__ref":"Forum:board:AccountandBilling"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":2775},"postTime":"2024-02-20T14:43:54.430-05:00","lastPublishTime":"2024-02-20T14:43:54.430-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi ecoalex, \n   \n No need to apologize, thanks for the details, I've PMed you to address your concerns, please check your private messages.  \n   \n Thanks, \n Liz ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"177","kudosSumWeight":0,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:141840":{"__typename":"ForumReplyMessage","subject":"Re: Liz- Termination Fee","conversation":{"__ref":"Conversation:conversation:141839"},"id":"message:141840","revisionNum":1,"uid":141840,"depth":1,"board":{"__ref":"Forum:board:AccountandBilling"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":2766},"postTime":"2024-02-20T12:02:16.646-05:00","lastPublishTime":"2024-02-20T12:02:16.646-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi ecoalex! \n   \n Thanks for reaching out, I've reviewed your billing history and while the ETF does appear on your latest bill, it was offset by an adjustment in the previous bill. You can review this if you're currently logged into my.hughesnet.com, just navigate to the the bill from Dec 18 - Jan18 via the dropdown menu on the Billing Summary page. \n   \n \n   \n Click on the Bill Details button on the bottom right. \n \n   \n A new window will pop up with a detailed bill. In the Payment and Adjustments section, you'll see the ETF adjustment. Hope that makes sense, but feel free to ask any other questions if you need any other clarification! \n   \n -Liz \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"698","kudosSumWeight":1,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:141627":{"__typename":"Conversation","id":"conversation:141627","topic":{"__typename":"ForumTopicMessage","uid":141627},"lastPostingActivityTime":"2024-02-05T11:14:15.894-05:00","solved":false},"Forum:board:ThirdParty":{"__typename":"Forum","id":"board:ThirdParty","displayId":"ThirdParty","nodeType":"board","conversationStyle":"FORUM","title":"Third Party Products","shortTitle":"Third Party Products","parent":{"__ref":"Category:category:HNSupport"}},"ForumReplyMessage:message:141629":{"__typename":"ForumReplyMessage","subject":"Re: Remote Location Power Cycling","conversation":{"__ref":"Conversation:conversation:141627"},"id":"message:141629","revisionNum":1,"uid":141629,"depth":1,"board":{"__ref":"Forum:board:ThirdParty"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":1530},"postTime":"2024-02-05T11:14:15.894-05:00","lastPublishTime":"2024-02-05T11:14:15.894-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" That's a smart solution, Bob! Thank you for sharing. \n   \n Good idea, maratsade, I'll go ahead and move this to the Third Party Products board. \n   \n -Liz ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"166","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:141243":{"__typename":"Conversation","id":"conversation:141243","topic":{"__typename":"ForumTopicMessage","uid":141243},"lastPostingActivityTime":"2024-01-18T10:54:19.394-05:00","solved":true},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","displayId":"TechSupport","nodeType":"board","conversationStyle":"FORUM","title":"Tech Support","shortTitle":"Tech Support","parent":{"__ref":"Category:category:HNSupport"}},"AcceptedSolutionMessage:message:141421":{"__typename":"AcceptedSolutionMessage","subject":"Re: Info on New Hughes Service","conversation":{"__ref":"Conversation:conversation:141243"},"id":"message:141421","revisionNum":1,"uid":141421,"depth":5,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":5213},"postTime":"2024-01-18T10:54:19.394-05:00","lastPublishTime":"2024-01-18T10:54:19.394-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, \n   \n Just going to close this thread since we've addressed your concerns via PM. Thank you for reaching out! \n   \n -Liz ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"136","kudosSumWeight":0,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:141393":{"__typename":"Conversation","id":"conversation:141393","topic":{"__typename":"ForumTopicMessage","uid":141393},"lastPostingActivityTime":"2024-01-16T17:00:44.694-05:00","solved":true},"ForumReplyMessage:message:141400":{"__typename":"ForumReplyMessage","subject":"Re: Daily Usage is not updating again. Two days with zeros. Anyone available to look at this?","conversation":{"__ref":"Conversation:conversation:141393"},"id":"message:141400","revisionNum":1,"uid":141400,"depth":1,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":2476},"postTime":"2024-01-15T12:14:27.486-05:00","lastPublishTime":"2024-01-15T12:14:27.486-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning Bobbert, \n   \n Thanks for posting, I can also see there's no usage data since the 11th. Let me check with our engineers to see what's going on, I'll keep you posted. Your patience and understanding are much appreciated. \n   \n -Liz ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"255","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:140783":{"__typename":"Conversation","id":"conversation:140783","topic":{"__typename":"ForumTopicMessage","uid":140783},"lastPostingActivityTime":"2023-10-20T15:26:41.988-04:00","solved":false},"ForumReplyMessage:message:140838":{"__typename":"ForumReplyMessage","subject":"Re: my data usage history is blank how do i restore it?","conversation":{"__ref":"Conversation:conversation:140783"},"id":"message:140838","revisionNum":1,"uid":140838,"depth":1,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":1592},"postTime":"2023-10-20T15:26:41.988-04:00","lastPublishTime":"2023-10-20T15:26:41.988-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi steersman1, \n   \n I see it's your first post here, so welcome to the community! We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. \n   \n Thanks, \n Liz ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"303","kudosSumWeight":0,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:140791":{"__typename":"Conversation","id":"conversation:140791","topic":{"__typename":"ForumTopicMessage","uid":140791},"lastPostingActivityTime":"2023-10-10T15:57:10.507-04:00","solved":false},"Forum:board:FeedbackandDiscussion":{"__typename":"Forum","id":"board:FeedbackandDiscussion","displayId":"FeedbackandDiscussion","nodeType":"board","conversationStyle":"FORUM","title":"Your Thoughts on the Community","shortTitle":"Your Thoughts on the Community","parent":{"__ref":"Category:category:HNSupport"}},"ForumReplyMessage:message:140801":{"__typename":"ForumReplyMessage","subject":"Re: ----","conversation":{"__ref":"Conversation:conversation:140791"},"id":"message:140801","revisionNum":1,"uid":140801,"depth":1,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":1435},"postTime":"2023-10-10T14:28:49.333-04:00","lastPublishTime":"2023-10-10T14:28:49.333-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Whew, OK! Glad to hear that. Rest assured I will at least drop you guys a note before leaving the company haha. \n   \n -Liz ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"129","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:140664":{"__typename":"Conversation","id":"conversation:140664","topic":{"__typename":"ForumTopicMessage","uid":140664},"lastPostingActivityTime":"2023-09-13T10:51:29.760-04:00","solved":true},"AcceptedSolutionMessage:message:140665":{"__typename":"AcceptedSolutionMessage","subject":"Re: I dropped acp and now I want to upgrade","conversation":{"__ref":"Conversation:conversation:140664"},"id":"message:140665","revisionNum":1,"uid":140665,"depth":1,"board":{"__ref":"Forum:board:AccountandBilling"},"author":{"__ref":"User:user:16464"},"metrics":{"__typename":"MessageMetrics","views":2604},"postTime":"2023-09-13T10:51:29.760-04:00","lastPublishTime":"2023-09-13T10:51:29.760-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning shadowwalker.20, \n   \n Thanks for reaching out, I tried accessing the change plan page from your account and was also encountering an error message. In your case, it would be best to give us a call at 866.347.3292 at your convenience to upgrade your service plan. 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