About Liz

Hi Unknown,   Thank you for that. I don't know which specific sites or services we're prioritizing, but what I can can do is send your request for Skype for Business to be prioritized, if it already isn't being done.      Your patience and understanding are much appreciated.   -Liz   ... View more

Hi dkblanki,   Is your SAN (account number) the one ending in 704? Can you please describe in detail what happens when trying upload videos to YouTube? What do you mean by blocking YouTube?  We are not blocking any sites. The more info about what is happening would better help us understand the concern.    If the 704 account is yours, the diagnostics I ran on your site shows the HughesNet equipment working normally. The only notable things are: -there are 12 connected devices, all with good signal strength, with the exception of "ESP_48B08E" -there is no more Anytime Data, so speeds are reduced     Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz ... View more

Hi gcooper,   Thank you for sending me your SAN. Our engineers are looking into whether that inmotionhosting mail server is reachable by us. Once I have any other updates for you, I'll post back.     Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz ... View more

Hi genejohn2147,   Thank you for your patience while our engineers resolved this for you on our end. Can you please check if you're able to upgade your plan now?     Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz   ... View more

Hi dkblanki,   Thanks for posting. Please check this article on work from home tips, there is a section for video uploads as well: https://www.hninfo.us/worktips   -Liz   ... View more

Hi Joel,   Just a short update, we're checking if we can reach your mydomain mailserver. Once I have any other other news to share I'll post back.     Your patience and understanding are much appreciated.   Thanks, Liz   ... View more

Hi JVaughn,   You should be back online, I got a report confirming that engineering resolved this. Thank you for your patience!   -Liz ... View more

Good morning katwell29,   Thanks for posting, that's a good question! A suspended service will resume/re-activate automatically once the suspension period is over.    I just checked your account and it is active.   Hope that clears things up!   -Liz   ... View more

Hi JVaughn,   Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.   Thanks, Liz   ... View more

Good morning,    I'm sorry if I wasn't more clear when I brought up the multiple devices. When there are more devices online, they are sharing your speeds. To illustrate:     This is a screenshot from our video explaining how to make the most of your internet. So whatever speeds you're getting to the modem, that is split amongst all connected devices. With that said, you can try isolating the device you're working on and also ensure there aren't any background apps running on that device.    -Liz       ... View more

Hi again,   Quick turnaroun: The admins reset the password to the same temporary one I sent you for the other account, please use that to log into "eritori".   -Liz ... View more

Good morning JW,   I've escalated your case. After logging in with your own account, you're unable to reset to password for eritori?    -Liz   ... View more

Hi lighthope1, Thank you for your feedback on this, I'll send this over to engineering. Curious, did you get that suggestion from here? http://www.hninfo.us/worktips   -Liz   ... View more

Hi sli-er_15,   Thanks for sharing, I've sent up your inquiry for insight from the folks who handle our Alaskan sites. I'll post back once I have any news to share.     Your patience and understanding are much appreciated.   Thanks, Liz   ... View more

Hi Unknown,    Welcome and thank you for posting. Glad to see maratsade has already jumped in to assist. I do see 7 devices connected, and although auto-updates are turned off, there still may be background apps working without your knowledge. The only way to be absolutely sure a device is not using up your your shared bandwidth is to turn off its wifi or turn it off completely.   We also have information here regarding working from home: https://www.hninfo.us/worktips   -Liz   ... View more

Hi PrimaVista,   Thanks for reaching out. Do you have an HMX account? If so, please private message me your account number so I can pass it along to the appropriate folks who handles your region. This community is primarily for US residential HughesNet subscribers.     Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz   ... View more

Hi 1234sraines,   Welcome to the community, thanks for reaching out. I've already pulled up your account to look into this for you.  Please check your private messages (PM) in the top right corner of the community page as I will send you a PM to further address your concerns.   Thanks, Liz   ... View more