About Liz

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. ... View more

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. ... View more

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. ... View more

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. ... View more

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. ... View more

Yup, it's free! Hope it works out well for you. Have a great weekend!     ... View more

Good morning PAPPAS45,      Thanks for posting and welcome to the community! I pulled up your account to investigate and I see you already have a pending dispatch. I hope the site visit helps resolve your concerns. If you still have questions after the technician visit, please don't hesitate to reach out again.     ... View more

Good morning artt,   Thanks for posting, were you ever able to save your password? I tested using an apostrophe in our HT2000w and it was accepted. Did you make sure to click the save button afterwards? You would see an animated progress bar indicating that your settings are being changed.     ... View more

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.     ... View more

Good morning smiled4u,   Welcome to the community and thank you for your post, we want to address your concerns. Please read the information here and follow the instructions: http://hninfo.us/datats Then you may post your screenshots here in your thread. Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.   Here are some data management tips for ideas for what may be using your data without your knowledge: https://hninfo.us/datatips     Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi timk1,     I see it's your first post here, so welcome to the community! I pulled up your account to investigate and first thing I'd like to do is get you our latest model modem. The HT2000w is on the way and will arrive in a few days; no need to return your HT1100. Let me know if you see any difference once you swap modems. Here are instructions on how to replace modems.   In the meantime, I made an adjustment to your modem so once you get home, power cycle it before using the internet.     Your cooperation, patience, and understanding are much appreciated.     ... View more

Good morning Oldladyvet,   Thanks for your patience while we looked into your situation. Our billing specialist explained that our invoices do not state "final bill" when the customer cancels.  This is because an Unreturned Equipment Fee may be charged 45 days after the cancellation date (if the equipment has not been returned). I see here that we've already received your equipment last month, so the UEF would not be an issue.     So while we don't have exactly what Suddenlink is looking for, would a copy of your invoice with the outstanding balance included with a letter from corporate suffice? I can arrange to have it mailed to you.    ... View more

Hi Oldladyvet,   Welcome to the community and thank you for posting. That is certainly not a common situation we see, so let me escalate this to our billing folks here at corporate to see what we can do. I'll post back once I have an update for you.     Your patience and understanding are much appreciated.   ... View more

Good morning Jemmajlojada,     I'm glad you found the community, thank you for posting. I'm so sorry to hear about the fire. I've pulled up your account to investigate and have already sent you a private message to address your concerns.  Please check your private messages (PM) in the top right corner of the community page for details.     ... View more

Hi Destinee,   Thank you for your patience while your sales call was reviewed. Looks like the $7.95 Express Repair fee kicked in after your first free month, as the sales rep explained. What I've done is canceled your Express Repair service and refunded the $7.95. Otherwise, the discount the rep explained to you is still in effect for the first 12 months of your service. You can see the breakdown of your bill online if you have any other questions regarding your monthly charges.     To view or pay your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill   If you want to see a breakdown of your bill, open the bill and click the "Account Charges" link towards the bottom.   ... View more