About Liz

Hi Lori,   Do you have a dial tone now?   ... View more

Good morning kcaggie03,   Thank you for checking back in, oddly I haven't received a reply from this sales source, they're normally good at getting back to me. I've pinged them to see what happened with your sales call. If I don't hear back from them by the end of business today, I'll send you a private message.   Your patience and understanding are much appreciated.   ... View more

Hello shjeng,   Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hi Lori,   The modem is fine--as long as your internet works, your VOIP service will work. In this case, the cause of your activation concerns are on the backend and we're working on straigtening that out. Once I have an update or additional instructions for you, I will post back in this thread--no need to create new threads.   Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi bounceback2p,   I hope yesterday's site visit went well. On top of that,  I spoke with an engineer today and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing any improvements now?   ... View more

Hi Scott,   I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing these improvements in speeds?      ... View more

Hi jcocke23,   I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing these improvements in speeds?    ... View more

Hi folks,   Earlier an engineer confirmed that network adjustments have been implemented and have improved performance overall. I skimmed through the recent testmy.net test results links in this thread and see that speeds are well over plan offerings. Is this in line with what you're experiencing?   @JAS, I don't think I saw any test results links from you. Can you please let me know if you're seeing these improvements? If not, please run testmy.net speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx Most important points: -do the tests while directly connected to the HughesNet modem -use the 25MB test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername] Looking forward to hearing back from you.   Your cooperation, patience, and understanding are much appreciated. ... View more

Hi Zap,   Just checking in on you since your dispatch was scheduled for this past weekend. Has service performance improved since then?   ... View more

Good morning Lori,   Thank you for this update. Which lights are lit on the ATA? I've updated out VOIP team on your case and am pending their response.   ... View more

Hi wclodge,   Thanks for posting, so good of you to help your neighbor. I was able to locate their account with the case number you provided, thank you. Fortunately, what sli-er_15 suggested is the way to go. Powercycling the modem and trying the Turbopage teardown is the best thing to do in these cases for our Alaskan sites. Please let us know how it goes.    ... View more

Good morning Crabb21,   Thank you for your patience while we had your sales call reviewed. Please check your private messages in the top right corner of the community page as I've sent you a PM to address your concerns.   ... View more

Oooh got that done quick. Can you please try activating via this link again?: http://voice.hughesnet.com/activation/index.cfm   ... View more

Hi Lori,   Thank you for the MAC address. It appears to still be linked with an inactive account, so we're working on getting that unlinked so you can activate your ATA.   Your patience and understanding are much appreciated.   ... View more

Can you please post the Innomedia's MAC address so I can confirm that's the same in our system?   ... View more

I just checked on this in our system, the RMA status for this indicates it's closed-completed so you should be good. Feel free to post back if you have further concerns.   ... View more

Hi Lori,   Please visit this site and follow the steps to activate your new ATA:   http://voice.hughesnet.com/activation/index.cfm   Please let me know how it goes and if you get the dial tone once activated.       ... View more

Hi Lori,   Thank you for this information, I'm currently investigating and will post back once I have any news or additional questions.   Your cooperation, patience, and understanding are much appreciated.   ... View more

Good morning kitnbob,   Welcome to the community and thank you for posting and providing these details. I will send this up to our devs. I initially pulled the community up and got this message:   If this is accurate, I will suggest that the yellow alert banner be displayed on all pages of the Support Center.     ... View more

Good morning shjeng,   I'm glad you found the community, thank you for posting. I've pulled your account and we can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.   Your patience and understanding are much appreciated.   ... View more

Good morning,   We're still in discussions with engineering regarding this. Once we have any news we can share I'll post back.   Your patience and understanding are much appreciated.   ... View more

Good morning Crushing,   Thanks for posting and welcome to the community! Instead of trying to use your token via the Support Center, are you able to do it via the downloadable Usage Meter?   ... View more

Thanks for checking, Lori. I'm shipping you our newer ATA model from Innomedia. You don't have to return your Cisco ATA to us. The box should include setup instructions which can also be found online here.   The ATA should arrive in a few days, so please let me know how it works out for you.   ... View more

Hi Lori0816,   Thanks for posting and welcome to the community! I'd like to gather more information and troubleshoot to help address your concerns.   While the Phone 1 LED is off, are the Power and Internet LEDs lit?   Unplug the power cord from the power brick to your HT1100's modem,  let's leave this unplugged for at least 30 seconds.    Power down the computer/laptop that's connected to the ATA.   Then unplug the power cord from the ATA, let's also leave this unplugged for at least 30 seconds.    In the meantime, please check these cables:   Ensure the phone jack is securely plugged into the Phone1 port in the back of the ATA.   Ensure the other end of the phone jack is securely plugged into your phone's base set.   Ensure that one end of an ethernet/LAN cable is secured to the ATA's blue Internet port, while the other is secured to the LAN port on your HT1100 modem.   Ensure that one end of another  ethernet/LAN  cable is secured to the ATA's yellow Ethernet port, while the other is secured to the LAN port on your computer.   After at least 30 seconds have elapsed since you unplugged the power cords, first replug the power cord into the power brick of your modem.   Power on the computer/laptop.   Finally, replug the power cord into the  ATA.   Please let me know which ATA LEDs light up.   Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi lowkey,   Thank you for your patience while we investigate. I'll need the actual site address where you have your HughesNet service (not a PO box) so we can better address your concern. Please check your private messages in the top right corner of the community page as I've sent you a PM to which you can reply with your physical address.   Your cooperation, patience, and understanding are much appreciated.   ... View more