About Liz

Good morning Lucy3900,   Thank you for your patience while your case was investigated.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Good morning Joyce,   Just checking in on your site; I see you're back online without even needing the tech visit! If you have any other concerns, dont hesitate to drop by the community again. Have a good weekend!     ... View more

Hi PenRoge,   I see it's your first post here, so welcome to the community! I looked into your account and ran diagnostics on your site. Looks like we need to re-align that dish; I've dispatched a technician to address this for you. Your free dispatch is currently scheduled for our earliest available slot: Friday, Jul 12, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.   ... View more

Good morning Joyce,   I checked on your site and I see you called in, and the agent noted that the re-registration somehow failed. I'm sending you a free tech to restore your internet connection. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jul 10, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.   ... View more

Good morning Joyce,   I'm glad you found the community, thank you for posting. Please follow the steps below to restore your internet connectivity. Please post back and confirm you're back online after following these steps so I can apply the appropriate credit to your account. From your internet browser, visit your System Control Center (SCC) at http://www.systemcontrolcenter.com Click the Advanced Pages icon. On the left, click Installation. Click Install. Click the Re-register button.     Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi Lucy3900,   I see it's your first post here, so welcome to the community! I'm glad you found us, thank you for posting. We can certainly look into this for you, keep in mind that since your order was a little over a half a year ago, I can't guarantee that the sales call will be available for review. Also, what maratsade stated is true, all information about the HughesNet service is available on our website, and typically provided during the final disclosures at the end of a sales call.    Once I have any updates regarding your sales call review request, I'll post back.   Your patience and understanding are much appreciated.   ... View more

Good morning kpclemente,    I see it's your first post here, so welcome to the community! I pulled up your account to have a look at your account, and I just wanted to note that the discount you were given is a $30 x 6 month discount; meaning you will get $30 off your monthly bill, every month for 6 months; it's not a single discount of $30.   Regarding your concerns please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some details.   Your patience and understanding are much appreciated.   ... View more

Hi Ron,   Thank you for that additional info. Signal strength can vary, this is normal--as long as it's 30+ the system is working.   Next time you lose connection, please go to the SCC and note the 3 numbers that make up the state code and post them here in your thread. The state code will indicate what the system status is during this loss in connectivity, and can help us find the root cause.   Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi deelowe,   Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.   ... View more

HI Ron,   I see it's your first post here, so welcome to the community! Gabe is correct, HughesNet equipment repairs (especially concerning the dish) can only be handled by an authorized HughesNet technician.   I pulled up your account and ran diagnostics on your site, and first thing I see is you're currently out of your monthly Service Plan Data. Fortunately, it will reset in 1 days and 10 hrs according to your System Control Center (SCC, www.systemcontrolcenter.com). When your data replenishes then, your speeds will go back to normal.   The other thing I noticed is you have 11 devices connected to your 2.4 GHz network, and of those 11 devices, 3 have poor device signal strength at this moment. Two of those poorly performing devices are Microsoft devices, and their MAC addresses end in a1 and ae. The third poorly performing device is from Samsung. If you're using any of those three to gauge your overall internet experience, I suggest checking your device settings to ensure they're fully updated and optimized, or using a different device.   Now even if those three devices' signals were good like the rest of the 8 devices on your 2.4 GHz network, you'll have to take into account the wifi congestion on your network.     This illustrates how the 25 Mbps download speeds we deliver can get divided among all devices connected to your network. This will also include the two other devices on your 5 GHz network. For troubleshooting purposes, try leaving one computer/laptop directly connected to the HughesNet modem and see how the service fares. If you find yourself losing connectivity even then, please go to your SCC and click "System Status" at the top of the screen once you're in a period of no connectivity. Let me know the state code; it will read 0.0.0 if all is functioning normally.      Your cooperation, patience, and understanding are much appreciated. ... View more