Forum Discussion
Billing matter
I used to receive my monthly statement in my email account, but have not since everything was changed a few months ago. Since I had a billing error this month, (which was not resolved satisfactorial...
Hey Gabe==sure miss not reading your replies to question asked!! I have both, but if its not in my Hughes Net mail it doesn,t come thru my 3rd party account. These last few (emails)have done fine, but i'm more upset about the billing portion than anything. By the time it hits my credit card the reps are reluctant to correct errors that have occured and been paid. I have not received an email statement since they changed everything and last month there was an error.
Hi farmerhugh,
Just keep me posted if you're still not receiving billing notifications by e-mail.
Regarding staying up to date with community posts, you have the option to subscribe to boards or threads. Whether you're in a board or thread, you can click on the OPTIONS button in the top right corner of the community and select Subscribe:
If the e-mails are too much, you can manage your subscriptions in your settings.
Hope that helps!
Hi Liz--I did not receive a billing statement again this month.
Good morning farmerhugh,
So you did not receive an email saying your 6/27 bill had been generated? Odd, your current e-mail address is still listed in our system as the one to receive e-mail notifications. Do you have an alternate e-mail we can test?
No that is the only Hughes Net email account we have, Like I said we received it fine until all the changes were made, Also Liz, I know this is off topic, but I have noticed that now our internet goes down everytime it rains or storms, It does come back up on its own, but this is also a new problem. Been happening for about a month or two.
Good morning farmerhugh,
Inclement weather at your location as well as at your gateway's location can impact service performance. Just in case, I ran remote diagnostics on your site to ensure the HughesNet equipment is working normally and everything looks good.
As for the billing notifications, I removed and re-added your main e-mail address. I got a confirmation message this time after completing this, I don't recall if I did the last time. If you still don't get the bill notification, we'll test with the marion account.
