Forum Discussion

mjv215's avatar
mjv215
New Poster
5 years ago

billing

I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we all know that the conversations are all taped . I asked to speak to someone who could listen to it and they told me to come on here and write it on here please help someone

  • Damian's avatar
    Damian
    5 years ago

    mjv215,

     

    Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

     

    -Damian 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    mjv215 

     

    A rep will likely reply.  They're on from approximately 9AM to 6PM EST, though there is one on sometimes in the evening.  They usually reply within a day. 

  • Damian's avatar
    Damian
    Moderator
    5 years ago

    mjv215,

     

    Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

     

    -Damian 

    • mjv215's avatar
      mjv215
      New Poster
      5 years ago

      Hi this is Joanne Viti and I was just wondering if you got a chance to listen to that phone call ? 

  • mjv215's avatar
    mjv215
    New Poster
    5 years ago

    Just wondering if you found out anythig?    Thank you Joanne 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Joanne, they won't be back until Monday.  That's the earliest you'll hear.  Damian , Liz 

      • mjv215's avatar
        mjv215
        New Poster
        5 years ago

        Ok Thank you very much   Joanne 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    It's just a possibility, but with the topic having a Solution marked it may be indicating to the reps that the issue has been solved and no longer needing replies.  This may be why there has been no response.  

     

    Hopefully maratsade's tagging of Damian will elicit one.