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Carry over data

New Poster

Carry over data

Why does Hughesnet not carry over unused data from month to month?  We pay for the data and if we don't use all of it, we loose it.

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Distinguished Professor II

Re: Carry over data

@kennyo

 

The bottom line is that HughesNet is not going to provide any information on the amount of data used on their system, nor any statistics concerning that data usage.  Nor are they going to provide any information on the browsing habits of their customers, in any way, shape or form, including as a whole.    

 

The system has a throughput that is considerably smaller than ground based systems.  The plans are designed the way they are for good reason.  

 

A full weekend Bonus Bytes period would cause the system to slow to a crawl during peak usage periods, and they know that, as do many of the people on this forum.  Experience and common sense tells us that during peak usage periods the number one thing people will do with a lot of data available is stream.  The system simply cannot handle a lot of people streaming, so the system needs to be regulated, and the way that's done is with plan design. 

 

If the system had a higher throughput more could be done, but it simply can't.  City rush hour traffic on a two lane road just doesn't work, nor will a ton of people streaming at typical times when the system can't handle it.  Something like extending the Bonus Bytes period to be from 2AM to sometime in the early afternoon might be feasible, but not late afternoon or evening.  

 

Over the weekend, having the Bonus Bytes data available during the afternoon, and especially the evening, would cause the system to resemble the following...

 

Congestion.jpg


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20 REPLIES
Associate Professor

Re: Carry over data

Same reason why we have data caps: limited system capacity.  Data rollovers would hurt us all by causing slowdowns, and the whining would be even louder than it is now every time something buffers. 

 

It is up to the user to use all the data they purchase -- if you don't, then it's not the company's fault.  

 

 

lilcor wrote:

Why does Hughesnet not carry over unused data from month to month?  We pay for the data and if we don't use all of it, we loose it.


 

New Poster

Re: Carry over data

Hughes should seriously consider moving ALL weekend data to bonus time. From 2AM Saturday morning to 8AM Monday morning should be bonus data.

 

Surely the net isn't as congested weekends as it is during the work week. This could subtract 8-10 days from the month, so that we'd have from

 

20 GB for 23 days (870MB/day) in months with 31 days and 8 weekend days, the worst case, to

 

20GB of data for 20 days (1GB/day), 30 day months with 10 weekend days, the best case. That would raise the daily allotment from around 666MB/day to 870MB/day to almost  1GB/day.

Assistant Professor

Re: Carry over data


@kennyo wrote:

Hughes should seriously consider moving ALL weekend data to bonus time. From 2AM Saturday morning to 8AM Monday morning should be bonus data.

 

Surely the net isn't as congested weekends as it is during the work week. This could subtract 8-10 days from the month, so that we'd have from

 

20 GB for 23 days (870MB/day) in months with 31 days and 8 weekend days, the worst case, to

 

20GB of data for 20 days (1GB/day), 30 day months with 10 weekend days, the best case. That would raise the daily allotment from around 666MB/day to 870MB/day to almost  1GB/day.


I'd bet their stats show that, other than weekday evenings, the weekends are the heaviest use times throughout the entire day due to kids being home from school.

New Poster

Re: Carry over data

Well, I think it's something they should look into. I doubt that weekend days are busier than weekends, but they should look into it. I myself have noticed that the service is much better on the weekends, and I use a lot less data for the same use.

New Poster

Re: Carry over data

I'm having a little trouble finding these statistics. If the Hughes people find that what you say is the case, I'll have to take their word for it. It just doesn't seem right, though. Here's a bit of what I've found already;Clipboard02.jpg

 

Associate Professor

Re: Carry over data

You're assuming they haven't looked into this or that they have no expertise in network management. 

 

As for usage and congestion, weekends are pretty bad. 

 

kennyo wrote:

Well, I think it's something they should look into. I doubt that weekend days are busier than weekends, but they should look into it. I myself have noticed that the service is much better on the weekends, and I use a lot less data for the same use.


 

New Poster

Re: Carry over data

Here's another shot of traffic sorted by day of the week, from the point of view of ecommerce;

 

Google Analytics Day of Week Report

Having analysed hundreds of websites, we’ve seen that traffic is highly likely to dip and have a lower conversion rate during the weekends.

Traffic levels can also be lower on Fridays, when a large number of people are socialising, travelling, or watching their favourite TV shows.

There’s often surprising statistics from Monday to Thursday, with certain days having much higher conversion rates than others. For example, we’ve seen that many people make the biggest purchases online in the middle of the week.

There’s a great collection of Twitter & Blog post statistics over at BufferApp.com and Email sending statistics at Mojn.com, if you want to see how these specific channels vary at different times.

The statistics for different days of the week are important to look at if you want an idea of how a visitor’s mood might change throughout the week. For example, the conversion rate for a teenage clothing website we promote increases by almost 20% on average on Thursdays. Why this happens, we don’t know. What’s important though, is that we know we can spend 20% extra per person with paid advertising on Thursdays, while ensuring that all social media channels save their best content for this highly lucrative day.

Follow the steps below to create a day of the week traffic report or click here to add this report automatically in to Google Analytics once logged in:

Clipboard01.jpg

 

 

These are conversion rates and not usage rates per se, and there are other statistics on the page that show Sunday as an active day.

New Poster

Re: Carry over data

I'm not assuming they haven't looked into it. I'm not assuming they have no expertise in network management. Jeez, speaking of assuming!

 

What I KNOW is that they're in business.

 

A fair assumption would be that they'd rather sell tokens than add to the bonus time. We get 50GB for the 6 hours 2:00AM-8:00AM,  and 20GB for the other 18 hours, or 40% of the data for three times the time period. According to what I've found, although Sunday may be busy, Saturday shows to be probably the slowest day of the week.

 

"As for usage and congestion, weekends are pretty bad."

 

And you know this how?

 

Assistant Professor

Re: Carry over data

Concentrating on traffic for retail sites certainly doesn't provide the overall traffic picture that includes things like cloud downloads, video streaming and gaming. Plus HughesNet satellite service is a limited resource which doesn't fall into the normal traffic and congestion scenario. I defer to the experts at Hughes who monitor their system constantly 7/24.