Charging for No Service
I did not sign up for auto pay but they did auto pay so I called the only way I could actually talk to a person was to use technical support. The lady was very nice explained what I could do to change...
Forum Discussion
Hi Tompam03,
I see it's your first post here, so welcome to the community! Thanks for posting, I definitely wanted to get to the bottom of this, so I pulled up your account and reviewed your latest case notes. I see you called in today inquiring about switching from autopay to invoice billing, to which our agent provided you the relevant information. This call and any call to us for tech and billing support at 866.347.3292 is free; we do not charge for phone support.
I also reviewed your billing information (which you can do as well online), and there are no charges for $12.95. I suggest reviewing your financial records for other details about that $12.95 charge, as it does not come from HughesNet, again we do not charge for phone, or even email or chat support.
Hope that clarifies things.
Hi Tompam03,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
