Closed account and still receiving bills
My account was suppose to be closed and I am not suppose to get anymore bills. I havd had so much trouble trying to get this resolved. It's been since February and it's still happening. I called again...
Forum Discussion
mommaj,
We see it's your first post here, we're glad you've found the community! It seems you discussed with a chat agent on 5/11 that you needed to call in to our Account Management team to process the cancellation fully, which wasn't done. You then reached out again on 6/2, where the agent offered to help you and your billing instead of outright cancelling, which you accepted. On 7/3 you chatted our team again, which isn't able to proceed cancellation of accounts. Please call in at 1-866-347-3292 if you would like to cancel your account.
Thanks,
Remy
