EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

[tonyabernskoett]

I SWITCHED TO HN 7 MOS AGO, I LIVE IN A SMALL COMMUNITY OUTSIDE THE CITY. I WAS TOLD THAT WE WOULD BE ABLE TO USE OUR GAMING CONSOLEAND OUR DIRECT TV, AFTER A MONTH OR TWO, I HAD TO GET ANOTHER PLAN, WHICH COST ME ANOTHER $30+, THEY SAID I WOULD HAVE A FASTER SERVICE, BUT TO DATE NONE OF THIS IS TRUE, WE STILL CAN NOT WATCH MOVIES ON MY DIRECT TV, AND ARE UNABLE TO PLAY THE GAMING CONSOLE. I AM VERY DISSAPPOINTED WITH HN, AND AM CERTAINLY THINKING ABOUT CANCELLING THE SERVICE AND PAYING THE BUY OUT AMOUNT, IT WOULD DEFINITELY SAVE ME TIME AND MONEY IN TH LONG RUN. I WOULD NOT RECOMMEND HN FOR INTERNET SERVICE.

[bdvvdd12]

Keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/standard def: https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common


The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 Finally, if you would like more control of your network, you should take a look into a program called Glasswire. Here's a link to its features https://www.glasswire.com/features/. When downloaded on your device it will monitor and track all activity on the machine it is installed too. Many of our community members have found it useful and we've tested it out in our lab and like what it does too. I hope all this helps you. 


http://www.hughesnet.com/learn-more/faq

Great Bandwidth Monitoring tool: 
https://www.glasswire.com

These last two are the most important.

States information for each plan and FAP.
http://legal.hughesnet.com/FairAccessPolicyGen4.cfm

have you gone to http://192.268.0.1 (This is the modems internal webpage)

Post your modem serial number or any recent case numbers so the reps can locate your account. 

[Mordacious]

Tony

First let me point out that you will have the same problems with any satellite provider. The issues you describe are common to the limitations of a satellite system. Gaming is affected because of the latency which is inherent in satellites your signal must travel 23,000 mile to the satellite and then 23,000 miles down to the ground station, then it makes the return trip. Even at the speed of light that is going to give you problems in some games requiring fast action on the players part. Playing turn based games is completely different.

As for Netflix, you are dealing with a capped system and if you don't watch your data usage you are going to have problems. If you must stream you need to be sure you are streaming in SD not HD, that will ate least cut your data usage in half and cut some of the load from your system and stop the buffering.

DTV and Satellite do NOT work or play well together. If your DTV box is allowed unrestricted access to your network it will eat your data like candy.

There is a lot of help we can offer you if you want to get the most of your satellite connection. This is NOT like any of the land-based networks you may be used to. There is a very steep learning curve.

[tonyabernskoett]

Well, first off, all I would like is to get the gaming system working for my son, as well as paying fees for the internet, we also pay fees for the gaming system....as far as Netflix, I don't even attempt to watch it, and I can deal with the DTV by texting or calling my movies in, although I would like not to have to do this, but I can, my biggest issues are with gaming.

[tonyabernskoett]

I did turn off the FB function to play videos when opening the app, again, my biggest problem is with the gaming console. I don't watch Netflix, Hulu or anything that uses my internet, I found out quickly how fast it uses data.  We just want the X-Box to work.

[tonyabernskoett]

Do you have any recommendations for the X-Box?

[tonyabernskoett]

What do you recommend for X-Box?

[BirdDog]

Just one place it is discussed: http://internet.hughesnet.com/faqs/gaming/

Others with a search. Some games are playable, some not.

[tonyabernskoett]

so, what do you suggest for him to be able to play realtime games?

[tonyabernskoett]

When I signed up for Hughes Net, I was told he would be able to play online games, so this just upsets me even more.

[Gwalk900]

We don't know what your other options are ....Cellular ?, WISP ?, DSL ?

The fact is that due to the limitations imposed by the speed of light (186,000 mps) and the distance to the satellite (22,300 miles per leg) your absolute minimum latency is going to be 580 ms or more.

Realtime games on satellite ?: Impossible.

[BirdDog]

so, what do you suggest for him to be able to play realtime games?

Not satellite.

[Chris11]

Hi Tony,

Thanks for posting and welcome to the community! I'm sorry to hear you are frustrated with your service. Unfortunately as described real time twitch based games do not work with satellite internet. Turn based and mmorpg's do work but from the sound of it that is not what you guys are playing. What service provider did you have before subscribing with us?

- Chris

[GabeU]

If you have a landline phone, you can order movies through the DTV without having to call or text, but not on demand movies.  On demand movies through DTV and Hughesnet will eat that data like crazy.  Even without watching on demand things, the DTV system will still eat through your HN data with guide updates, titles, etc.  If I were you, I would completely disassociate the DTV from Hughesnet.   

[CharlesMcCool]

I have my DTV connected to my Gen4 through a wireless cinema adapter and yes on demand does eat a lot of data but if your not watching anything on demand or rewind to the start of a program it doesnt use any data that Ive seen and my router tracks data per device

[GabeU]

But doesn't a wireless cinema adapter work differently than having a DTV console itself connected to Hughesnet through a router?  It was my understanding, from other posts on here, that the console uses the internet for a bunch of other things, like the guide, updating titles and descriptions, and other things even if you don't watch on demand programs/films. 

[bdvvdd12]

Getting a cellular tether or MiFi device for the Xbox would be a way to have a decently low ping, depending on the provider this may not be an option, lower data caps generally and is going to be a bit expensive. And then use HughesNet for your home internet as most wireless providers do not allow you to use their service for those purposes.

[Chris11]

Charles,

That is interesting. Can you explain more? Maybe an example? From what I am understanding. If for example you were gone all day and missed a show. You could just rewind, and then watch it over without using data? But if you go through the on demand service you are then calling the service to stream you the content after the fact?

- Chris

[tonyabernskoett]

I'm sorry not so savy with the terms, what is a cellular tether or a MiFi device?

[tonyabernskoett]

On my DTV, I am supposed to be able to rewind my shows, but my HughesNet, randomly connects with my DTV, so that option is very seldom something that I can use.  Most of the time, when I turn on my DTV, it tells me my wireless internet is not connected....most functions I should have, I do not.

[tonyabernskoett]

AT & T