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EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

New Member

EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

I SWITCHED TO HN 7 MOS AGO, I LIVE IN A SMALL COMMUNITY OUTSIDE THE CITY. I WAS TOLD THAT WE WOULD BE ABLE TO USE OUR GAMING CONSOLEAND OUR DIRECT TV, AFTER A MONTH OR TWO, I HAD TO GET ANOTHER PLAN, WHICH COST ME ANOTHER $30+, THEY SAID I WOULD HAVE A FASTER SERVICE, BUT TO DATE NONE OF THIS IS TRUE, WE STILL CAN NOT WATCH MOVIES ON MY DIRECT TV, AND ARE UNABLE TO PLAY THE GAMING CONSOLE. I AM VERY DISSAPPOINTED WITH HN, AND AM CERTAINLY THINKING ABOUT CANCELLING THE SERVICE AND PAYING THE BUY OUT AMOUNT, IT WOULD DEFINITELY SAVE ME TIME AND MONEY IN TH LONG RUN. I WOULD NOT RECOMMEND HN FOR INTERNET SERVICE.
27 REPLIES 27
New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

Keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/standard def: https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common


The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 Finally, if you would like more control of your network, you should take a look into a program called Glasswire. Here's a link to its features https://www.glasswire.com/features/. When downloaded on your device it will monitor and track all activity on the machine it is installed too. Many of our community members have found it useful and we've tested it out in our lab and like what it does too. I hope all this helps you. 


http://www.hughesnet.com/learn-more/faq

Great Bandwidth Monitoring tool: 
https://www.glasswire.com

These last two are the most important.

States information for each plan and FAP.
http://legal.hughesnet.com/FairAccessPolicyGen4.cfm

have you gone to http://192.268.0.1 (This is the modems internal webpage)

Post your modem serial number or any recent case numbers so the reps can locate your account. 
New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

Tony

First let me point out that you will have the same problems with any satellite provider. The issues you describe are common to the limitations of a satellite system. Gaming is affected because of the latency which is inherent in satellites your signal must travel 23,000 mile to the satellite and then 23,000 miles down to the ground station, then it makes the return trip. Even at the speed of light that is going to give you problems in some games requiring fast action on the players part. Playing turn based games is completely different.

As for Netflix, you are dealing with a capped system and if you don't watch your data usage you are going to have problems. If you must stream you need to be sure you are streaming in SD not HD, that will ate least cut your data usage in half and cut some of the load from your system and stop the buffering.

DTV and Satellite do NOT work or play well together. If your DTV box is allowed unrestricted access to your network it will eat your data like candy.

There is a lot of help we can offer you if you want to get the most of your satellite connection. This is NOT like any of the land-based networks you may be used to. There is a very steep learning curve.
New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

Well, first off, all I would like is to get the gaming system working for my son, as well as paying fees for the internet, we also pay fees for the gaming system....as far as Netflix, I don't even attempt to watch it, and I can deal with the DTV by texting or calling my movies in, although I would like not to have to do this, but I can, my biggest issues are with gaming.

New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

I did turn off the FB function to play videos when opening the app, again, my biggest problem is with the gaming console. I don't watch Netflix, Hulu or anything that uses my internet, I found out quickly how fast it uses data.  We just want the X-Box to work.


New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

Do you have any recommendations for the X-Box?

New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

What do you recommend for X-Box?
Assistant Professor

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

Just one place it is discussed: http://internet.hughesnet.com/faqs/gaming/

Others with a search. Some games are playable, some not.
New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

so, what do you suggest for him to be able to play realtime games?
New Member

Re: EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

When I signed up for Hughes Net, I was told he would be able to play online games, so this just upsets me even more.