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Extreme frustration with Hughesnet customer service

Sophomore

Re: Extreme frustration with Hughesnet customer service

Thank you for the update. I would really like to get this resolved.

 

Wally Estes

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Sophomore

Re: Extreme frustration with Hughesnet customer service

 
Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

I've been told this is fixed now. Can you please check and let me know?

 

-Liz

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

Liz,

 

Hurrah! It appears that the problem has been resolved.

Could you have the EarlEstes123 login eliminated?

Thank you for your perseverance with this issue.

 

Wally Estes

 

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Oh my word, I never thought I'd see the day. Thank you for confirm this for me so quickly, I'll let the folks here know. I'll work on getting that EarlEstes123 account removed.

 

Edit:

 

Looks like I can't delete the 123 account while logged in as it. However, you can delete it from your main account now that the error is gone. Go to My Account, then Profile to see this page. There you can click Delete next to that dummy account:

Capture.JPG

 

 

 I don't recall if you will be prompted for your own password before deleting or the password of the dummy account, if the latter, I'll PM you the dummy account's password.

 

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

Well, that didn't last long.

I am once again receiving the OID error when I try to login with the wally.estes account.

I wonder if deleting the EarlEstes123 dummy account yesterday afternoon had anything to do with this.

 

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

I wonder as well. I'll let the person know who fixed it know what happened. I'll post back when it's OK to try again.

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

This issue is now 9 months old; I still receive the OID error when I try and acess my account informatiion.

It has been a month since I have received any communication from hughesnet.

 

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

We have been pinging engineering for help on this since I last posted. We've also just created another request ticket for them so we hope to get this resolved for you. We've done it once, I'm sure we can do it again.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

Engineering has informed me that your account should be free of the OID error now. Please let me know how it goes.

 

Thanks,
Liz

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