How to get help
So, last month I was told that if I terminated my fee would be 190. this month I called to terminate and they said it be 205 but I could terminate at the end of this billing cycle and then it would b...
Forum Discussion
Mnash wrote:nobody will tell me how I'm supposed to get that **bleep** radio off the roof.
You've been given your options here.
You need to call 866-347-3292 if you need the de-installation service.
Service cancellation cannot be done via this support community. You need to call 866-347-3292 in order to request service cancellation. When you do, cancellation will occur at the end of your current service month. Or, you can ask for an immediate cancellation. With an immediate cancellation you'll receive a prorated credit for the rest of the current service month you won't have the service for, but for which you've already paid.
Shortly after your service is cancelled, an equipment return kit will be mailed to you. It will include a box, packing instructions, a prepaid return shipping label and instructions for removing the radio from the dish assembly. You can also see the instructions here.
