We are very sorry that you have had such a poor experience and would like the opportunity to make it right. Please allow me some time to look into your account, investigate what happened and where we went wrong. We can use this to ensure our agents are providing the correct information.
I am sure that we can come to a resolution that works for you and will reply back with more information once I have done the research.
I see that during all these changes, our agents did not realize that certain promotions they were offering were not available any longer. What we will do in that regard is ensure that those agents and their team are re-educated on our offers and where to look for the latest offers so this does not happen again.
If you are okay with the option, I'd like to price match you as close as possible to your original quote of $40 including the invoice fee. Please let me know and I will send you a private message with a confirmation number and documentation for your records.
I feel your pain. My salesperson lied to me as well, but mine was in regard to data useage. I wanted to be sure I could still function at the reduced speed once my plan ran out, in the event that happened. Well, it happened, and within a matter of a few days. Now, I get less than 1MB down. I can't stream, VPN, or make voice calls on my cell phone with that junk. I would prefer to switch back to DSL. At least the speed doesn't get cut. It was about half as fast, but at least it was consistent. Customer service couldn't do anything for me, and suggested that I just need to change my behavior to make the product work for me. Really? I had hoped some sort of satisfaction gurantee would have applied, but it does not. I asked them to just come get my equipment, and I'd switch back, but they told me it would be $400 to cancel my service. This was within 3 weeks of getting the crap service. But there's another lie. When explaining everything to me, I was told it was up to $200 for early termination. At this point, I would gladly pay $200 to get out of this junk. I hate it, and won't ever recommend it to anyone.