Forum Discussion
Information compromised
Hello! New to this and was directed by a representative to come here! So we signed on in December. In January we were charged $19.95 by a third party company and then the same in February. I had no...
Your spot on with all of that. However they told me they can’t pull any of our phone calls but that I would have to come to this community for someone to look into it. I have my case number and my DSS number ready if anyone asks. Lol
I may be wrong, but I think what they meant was that they (the first tier phone agents) don't have the authority to pull the calls. The people on this site are higher up in the hierarchy, and have the authority to pull those calls. But like Mark said, the call may not be a HughesNet one, in which case they would not be able to obtain it.
Reading the information on your first post here, I don't think HN can really do anything much, which may be why the mods have not responded to your post. It seems clear you got your HN account via a reseller, and they, not HN, may have sold your data to someone else, and they, not HN, subscribed you to IT Please. HN does not offer IT Please, and does not offer bundling. They are a separate company from the reseller.
It seems that your best bet is to pursue this issue with the reseller, not with HN, though I continue to hope you will hear something from the mods, even if it is "yeah, we can do nothing about this because you went through a reseller." At least you'd know....
