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lakeland4's avatar
lakeland4
Junior
4 years ago
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Where is Connected Device Information Stored?

I have a Gen5 HT2000W modem and in searching for information on connecting devices I came across the page ‘How Can I See Daily Usage By Device’ (https://my.hughesnet.com/support/faq/898/).  It describes how you can view your usage for the 24 hour period but it may take several minutes to load your usage over the previous 14 days.  My question is if the device’s data usage information is stored in the modem why would it take that long?  Or is the information stored elsewhere?

 

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  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi lakeland4,

     

    Good question! That data is stored in one of our databases, which is why it takes some time to load. 

     

    -Liz

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Does this mean we as users can't access this information? 

       

      Liz wrote:

      Hi lakeland4,

       

      Good question! That data is stored in one of our databases, which is why it takes some time to load. 

       

      -Liz

       

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

     

    -Liz

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Ah, thanks!  

       

      Liz wrote:

      Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

       

      -Liz

       

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I have a Gen5 HT2000W modem and in searching for information on connecting devices I came across the page ‘How Can I See Daily Usage By Device’ (https://my.hughesnet.com/support/faq/898/).  It describes how you can view your usage for the 24 hour period but it may take several minutes to load your usage over the previous 14 days.  My question is if the device’s data usage information is stored in the modem why would it take that long?  Or is the information stored elsewhere?

 

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I have a Gen5 HT2000W modem and in searching for information on connecting devices I came across the page ‘How Can I See Daily Usage By Device’ (https://my.hughesnet.com/support/faq/898/).  It describes how you can view your usage for the 24 hour period but it may take several minutes to load your usage over the previous 14 days.  My question is if the device’s data usage information is stored in the modem why would it take that long?  Or is the information stored elsewhere?

 

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IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:21490":{"__typename":"User","id":"user:21490","uid":21490,"login":"maratsade","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-05T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:21490"},"ModerationData:moderation_data:137061":{"__typename":"ModerationData","id":"moderation_data:137061","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:137061":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:137061","revisionNum":2,"uid":137061,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:137060"},"conversation":{"__ref":"Conversation:conversation:137060"},"subject":"Re: Where is Connected Device Information Stored?","moderationData":{"__ref":"ModerationData:moderation_data:137061"},"body":"

Never mind. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"19","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-09T12:56:20.651-05:00","lastPublishTime":"2022-03-09T13:38:18.841-05:00","metrics":{"__typename":"MessageMetrics","views":4163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:137060/message:137061","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:137062":{"__typename":"ModerationData","id":"moderation_data:137062","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:137062":{"__typename":"AcceptedSolutionMessage","uid":137062,"id":"message:137062","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:137060"},"conversation":{"__ref":"Conversation:conversation:137060"},"subject":"Re: Where is Connected Device Information Stored?","moderationData":{"__ref":"ModerationData:moderation_data:137062"},"body":"

Hi lakeland4,

\n

 

\n

Good question! That data is stored in one of our databases, which is why it takes some time to load. 

\n

 

\n

-Liz

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Does this mean we as users can't access this information? 

 

Liz wrote:

Hi lakeland4,

 

Good question! That data is stored in one of our databases, which is why it takes some time to load. 

 

-Liz

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"233","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-09T13:14:33.993-05:00","lastPublishTime":"2022-03-09T13:14:33.993-05:00","metrics":{"__typename":"MessageMetrics","views":4140},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:137060/message:137063","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:137070":{"__typename":"ModerationData","id":"moderation_data:137070","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:137070":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57676"},"id":"message:137070","revisionNum":1,"uid":137070,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:137062"},"conversation":{"__ref":"Conversation:conversation:137060"},"subject":"Re: Where is Connected Device Information Stored?","moderationData":{"__ref":"ModerationData:moderation_data:137070"},"body":"

Thank you

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"11","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-09T15:36:55.098-05:00","lastPublishTime":"2022-03-09T15:36:55.098-05:00","metrics":{"__typename":"MessageMetrics","views":4127},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:137060/message:137070","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:137064":{"__typename":"ModerationData","id":"moderation_data:137064","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:137064":{"__typename":"ForumReplyMessage","uid":137064,"id":"message:137064","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:137060"},"conversation":{"__ref":"Conversation:conversation:137060"},"subject":"Re: Where is Connected Device Information Stored?","moderationData":{"__ref":"ModerationData:moderation_data:137064"},"body":"

Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

\n

 

\n

-Liz

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Ah, thanks!  

 

Liz wrote:

Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

 

-Liz

 

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