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Need help!

Freshman

Need help!

I desperatly need someone to review my sales call i had just over a month ago. My name is ashley opdahl and call I cannot believe how much I was misinformed and I wasn't aware that the sales calls could be reviewed or I would have requested it weeks ago. Initial call was april 18th but also april 22nd this was all reviewed and confirmed by sales girl lindsay...But there is issues with the amount that I'm being charged (was told equipment included in $59/mo for first 12 mo , other than $1-3 for taxes. than $69/ for next 12 mo.) and 100% free installation with an additional $50 instant bill credit. ( was charged $99 installation) (Also have screenshot confirming that one) the plan I'm being charged for...the fact that I'm a residential home with new internet services yet being charged for a business account ? I was also told in same call that i would recieve 20 gb of fast data than slower data rest of month but running a tv, tablet, and phone all streaming at same time was easily possible even with slower data. Was told nothing about daytime/anytime data??????
The timeframe in which im supposed to recieve rebate card, how i recieve rebate card, she told me my card would automatically come in 2 weeks to a month tops and nothing needed to be done one my part???? Found out thats dead wrong too?? I would really really appreciate somebody contact to me so we can go over all the discrepancies..im not even sure i listed all of them. I have time and date stamp for the phone calls . Also I have screenshots saved
14 REPLIES 14
Freshman

Sales call review needed badly!

I desperatly need someone to review my sales call i had just over a month ago. I cannot believe how much I was misinformed and I wasn't aware that the sales calls could be reviewed or I would have requested it weeks ago. But there is issues with the amount that I'm being charged, the plan I'm being charged for, the details in the plan, the fact that I'm a residential home with new internet services yet being charged for a business account? I would really really appreciate somebody contact to me so we can go over all the discrepancies. I have time and date stamp for the phone call if that is helpful. Also I have screenshots saved
Tags (3)
Freshman

Need a sales call review immediatly!

desperatly need someone to review my sales call i had just over a month ago. I cannot believe how much I was misinformed and I wasn't aware that the sales calls could be reviewed or I would have requested it weeks ago. But there is issues with the amount that I'm being charged, the plan I'm being charged for, the details in the plan, the fact that I'm a residential home with new internet services yet being charged for a business account? I would really really appreciate somebody contact to me so we can go over all the discrepancies. I have time and date stamp for the phone call if that is helpful. Also I have screenshots saved
Distinguished Professor IV

Re: Why is my new residential services showing up business account with extra charges?

The reps will not be back in until Tuesday.  I'm sure they will look into this for you, including the sales call request from your other post.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: Sales call review needed badly!

See your other thread...

 

https://community.hughesnet.com/t5/myAccount-and-Billing/Why-is-my-new-residential-services-showing-...


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: Need a sales call review immediatly!

@Baddab61315 

 

Please stop spamming multiple sections with the same issue.  Your post in the My Account and Billing section is sufficient.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

New to Hughes Net and need help

desperatly need someone to review my sales call i had just over a month ago. My name is ashley opdahl and call I cannot believe how much I was misinformed and I wasn't aware that the sales calls could be reviewed or I would have requested it weeks ago. Initial call was april 18th but also april 22nd this was all reviewed and confirmed by sales girl lindsay...But there is issues with the amount that I'm being charged (was told equipment included in $59/mo for first 12 mo , other than $1-3 for taxes. than $69/ for next 12 mo.) and 100% free installation with an additional $50 instant bill credit. ( was charged $99 installation) (Also have screenshot confirming that one) the plan I'm being charged for...the fact that I'm a residential home with new internet services yet being charged for a business account ? I was also told in same call that i would recieve 20 gb of fast data than slower data rest of month but running a tv, tablet, and phone all streaming at same time was easily possible even with slower data. Was told nothing about daytime/anytime data??????
The timeframe in which im supposed to recieve rebate card, how i recieve rebate card, she told me my card would automatically come in 2 weeks to a month tops and nothing needed to be done one my part???? Found out thats dead wrong too?? I would really really appreciate somebody contact to me so we can go over all the discrepancies..im not even sure i listed all of them. I have time and date stamp for the phone calls . Also I have screenshots saved
Freshman

Re: Need a sales call review immediatly!

I appologize for seeming like im spamming i will delete the others and keep the big detailed one...if u wouldnt mind reading over the long one to see if theres anythjbg i can do on my end id greatly appreciate it
Distinguished Professor IV

Re: New to Hughes Net and need help

Please stop spamming the boards. Your prior post in this same section has already been replied to.  You will recieve help when the reps return.  They do not return until Tuesday.  This in not an instant help community.  

 

Again, please stop spamming.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: New to Hughes Net and need help

I appologize i put way more detail into the misguided info in the post and marked the others with found solution. Still trying to figure out how to do this community stuff so my appologies for seeming aggressive. Just feel very taken advantage of by hughes net and dont know where to turn. Ty for your info.