Need Help
Hello new to the forum and hughesnet service, I need some help with my account and I try calling and chat and got nowhere. I paid my bill on May 25th and today is June 4th and I still don't have internet service. When I asked I'm told I had a return payment which triggered fraud or something and that I have to wait to have service. Now I admit I made a error on my end something didn't deposit on time like I thought and had a return payment which is my fault but I paid it and the payment posted and I still don't have internet. I understand being off for non payment but Hughesnet got a payment on May 25th and today is June 4th and still no internet. Also I was told by customer service that I was a bad customer and that is not cool. Since signing up for this service I had a installer not show up, then a installer charge me for a installation that was suppose to be at no charge and now I got this issue. I just want my service back on which I paid for and will pay the bill with my card from this point on. Also I should not have to pay for service I never got for these ten days thank you.
liquidshade,
Thanks for posting, and welcome to the Community! We're sorry to hear you've been experiencing some billing/service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy