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No Bill or Account

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No Bill or Account

What do we do when we receive notification of a bill, but every time we log into our account it says account not found?  It does allow entry, and we did put in our DSS, but there is nothing.  I am happy to pay nothing since we have had multiple issues since getting back on HughesNet, but I have a feeling if I don't follow up there will be a huge bill in 6 months when they find the error, and of course it will be my fault because they made the mistake.

Assistant Professor

Of course you need to make every attempt to pay any amount due regardless the automated account issue. Would be like me not paying my mortgage because I didn't receive a statement. Have you been a customer for over a month?


Hello Crazy,


  I'm glad you found the community, thank you for posting. I'm glad you mentioned "getting back on HughesNet". You have a new SAN now, so please register a new account under your current SAN.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with your current SAN.


If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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