Poor Billing Practices and customer service

Warren Hughes has done this from the beginning of time, any customer that uses auto pay has their account debited on the day the bill is generated and not the actual due date, and will popup late payment reminders on your screen until its paid even though its not really due. I have commented and complained about this practice for years and have been told by the billing department that its the way the software is setup and the only way to get around it is to prorate your bill and move the due date so you bill is generated on the day you want the payment to come out. which is just wrong. the auto pay should not try to debit your account until the due date and it needs to be fixed