Poor Billing Practices and customer service
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to...
Forum Discussion
All,
Thanks for bringing this up for consideration. From the viewpoint of the invoice, let me say that I do understand the confusion, so allow me to explain.
The "issue date" on the invoice you receive is the date of commission or the date determined of your choice for payment. HughesNet will collect electronic payments or print invoices for mailing on this day. The "due date" marks the end of the 10 day grace period for payment due. Once it has passed the due date, it will be flagged for collections.
As long as you understand that the date commissioned or whatever date you choose for your payment date, will be assigned to your bill as the "issue date". We will attempt to collect from this date up until the "due date" for payment.
I hope this clears this up. Please let me know if you have any other questions.
-Warren
Thanks for bringing this up for consideration. From the viewpoint of the invoice, let me say that I do understand the confusion, so allow me to explain.
The "issue date" on the invoice you receive is the date of commission or the date determined of your choice for payment. HughesNet will collect electronic payments or print invoices for mailing on this day. The "due date" marks the end of the 10 day grace period for payment due. Once it has passed the due date, it will be flagged for collections.
As long as you understand that the date commissioned or whatever date you choose for your payment date, will be assigned to your bill as the "issue date". We will attempt to collect from this date up until the "due date" for payment.
I hope this clears this up. Please let me know if you have any other questions.
-Warren
