Poor Billing Practices and customer service
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to...
Forum Discussion
Hi Sarah,
First, Congrats on the Photo contest!
To answer your post here, you were correct on winning the free internet service for a year, but that only included for the service charge, not your lease fee for the equipment, or the state taxes that might apply.
You shouldn't have been charged, but If you were charged for your full service fee, please call Customer Care to dispute: 866-347-3292.
Please let us know if there are any other additional questions.
- Warren
First, Congrats on the Photo contest!
To answer your post here, you were correct on winning the free internet service for a year, but that only included for the service charge, not your lease fee for the equipment, or the state taxes that might apply.
You shouldn't have been charged, but If you were charged for your full service fee, please call Customer Care to dispute: 866-347-3292.
Please let us know if there are any other additional questions.
- Warren
