Poor Billing Practices and customer service
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to...
Forum Discussion
I agree with Charles, I do almost all of my bills online and quite a few are direct debit and they all pull on the due date not the issue date and I always have a chance to review the bill. And there is no "service charge" if I want to pay it on my own. I think you need to get a new billing system this one is definitely a fail.
