Prepaid cards and recurring payments

Good morning Texaspapa1953,

I'm glad you found the community, thank you for posting. I'd like to address this concern for you, so I looked up our documentaion regarding pre-paid cards. In July we stopped accepting prepaid cards for autopay. "Since pre-paid cards must be loaded, tend to have small(er) available balances, and lack an associated line of credit, they tend to perform worse (successful payment processing) than conventional credit or debit cards."

I can see how this is an inconvenience for you. Please check your private messages (PM) in the top right corner of the community page, I'll send you a PM to further address your concerns.

Texaspapa1953 

The following isn't in contradiction to, nor an addendum to, Liz's information, nor help.  I only mention it in case it might be more convenient for you at times.  

You should be able to use your card to make an online manual payment each month.  I don't know if you're like me, but I would much rather do this than give out CC information over the phone, which always makes me nervous to do.  You should be able to make payments using either the "View/Pay Bill Without Logging In" method, which you can see about halfway down the HughesNet MyAccount web page when you are not logged into it (if you're logged in the option's not there), or by signing into the same page and making a manual payment there.  

Again, I only mention these two payment options from a standpoint of convenience and not at all to negate or interfere with Liz's help.  I, too, cannot use my card for automatic payments, though I'm so used to making a manual payment each month it doesn't really bother me to do so, and I might still do so even if the option to sign up for automatic payments became available to me.