Forum Discussion

Bev Mcdowell Na's avatar
Bev Mcdowell Na
New Member
11 years ago

Problems logging into email and no help in resetting a password

My Mother has been trying for 4 days to log into her email with no success.  I've even tried it from my computer in a different state, and no success.  She has called every day for 3 days and I called...
Liz's avatar
Liz
Moderator
11 years ago
Good morning Bev,

Welcome to the community and thank you for your post. We want to address your concerns, so please post a case number or the serial number located on the back/bottom of the HughesNet modem so we can pull up the account.

To clarify, your mother cannot log into her HughesNet e-mail account? 

Prior to 4 days ago, she was able to log in?

Are you logging into the e-mail account via the HughesNet homepage?: http://my.hughesnet.com/

We look forward to hearing back so we can get to the bottom of this.

Thanks,
Liz