You know what, never mind, my niece stopped by her house today and called HughesNet. They set up a completely new email account, which is defeating the purpose of getting your assistance to reset a password. I think her kids have voted and we are talking about cancelling her HughesNet and going with another company. My niece also experienced poor customer service with your Reps. One of us experiencing poor customer service is bad, but three experiencing it - all over the same problem - which still hasn't been resolved in a week's time, is ridiculous.
