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Service call

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Freshman

Service call

My slow speed issue was escalated and after a phone call with the rep, he said he was scheduling a sevice call.  There was no discussion of cost.  Am I going to be billed for this?

1 ACCEPTED SOLUTION

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Moderator
Moderator

Re: Service call

Good morning r0ttie1,

 

Thank you for posting, I can definitely check on this for you. I located your account and see that although you're out of warranty, the phone rep waived the entire cost of the tech visit. I hope that clears things up!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

2 REPLIES 2
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Moderator
Moderator

Re: Service call

Good morning r0ttie1,

 

Thank you for posting, I can definitely check on this for you. I located your account and see that although you're out of warranty, the phone rep waived the entire cost of the tech visit. I hope that clears things up!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Freshman

Re: Service call

Thanks for your help.  Hopefully he will be able to solve my issue.