The reps are off until Tuesday due to the holiday, so that's the earliest you'll hear from them on here. They're normally on M-F from approximately 8AM to 5PM EST, barring holidays.
And, though they do monitor this section for all posts, I will go ahead and tag them, as well, so they will be sure to see this.
Welcome to the community and thank you for posting. We'll look into this for you and post back once we have news or additional questions for you.
Your patience and understanding are much appreciated.