On 1/21/2019, I upgraded my modem under the pretense that I was not entering a contract. The agent knew that I did not want a contract as it was repeatedly stated. I want this call pulled so I am not reliable for the Early termination fees as I knew I was going to discontinue services due to my house being on the market. Please review the call This is me officially filing a claim and dispute on the contract that I never agreed to. PLEASE PULL THE CALL FOR THIS CASE NUMBER
case118102523-wrongfully upgraded into contract
Thank you for reaching out to us. I am sorry to hear this. I will investigate the call and private message you the results. Please allow a full business week for this investigation to be completed. Thank you for your patience in advance.
Thank you for your patience while this investigation was being completed. I have provided the results and our next steps via private message. Please refer there for more information.