Damian
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Joined 7 years ago
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Re: Cannot access phone service or E-mail.
Suel4 Thank you for your patience. I Just wanted to follow-up and let you know the inquiry has been submitted. I also wanted to know if the issue is still happening and if so, would it be possible for you to try this on different browsers to see if it still happens? -Damian5Views0likes0CommentsRe: Cannot access phone service or E-mail.
Suel4, Thank you for reaching out and I am sorry to hear this is happening. I can't say I have heard of this type of issue happening before. What I can do is reach out internally to our engineers to see if this is a known issue and if so, what steps we can take to fix it. Please allow some time for me to get a response. I appreciate your patience in advance. -Damian9Views1like0CommentsRe: Modem no system and no transmit lights
HermanC, Thank you for that info. This state code is usually associated with the dish being moved out of alignment either physically or by weather. It can also mean the cable screwed into the back of either the modem or dish is loose. I recommend checking the connection and making sure that the cable is screwed in snuggly as well as looking to see if the dish seems out of place compared to before this issue happen. If the dish is out of place and a power cycle of the modem does not work or the cables have been damaged, having a tech come out to repoint the dish or replace cables would be the next step . -Damian111Views0likes0CommentsRe: Modem no system and no transmit lights
HermanC, Thank you providing that info. There seems to be virtually no information on our side about a history of issue or state codes. I can, however, see that the transmission has stopped or been interrupted. This means I will need to get the current state code from your modem control center. In order to find out what is happening to the service, we will need to obtain the state code. If you see lights on the modem where "WiFi" or "LAN" are labeled, you will be able to access the modem's control center. This is where we will be able to locate the state code. To do this, open any browser you would like on a computer or device connected to your Hughesnet modem. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. At the top of the page, please click on the "System Status" link. The next page will load where the state code will be displayed in the first information box. Your state code should be in a format such as "0.0.0". -Damian196Views0likes2CommentsRe: Modem no system and no transmit lights
HermanC, Thank you for posting and welcome to the community. I am very sorry to hear this. Please private message me the phone number associated with your account so I can locate you in the system. You can send me a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . In the meantime please let me know if you are experiencing any poor weather currently. -Damian213Views0likes0CommentsRe: Modem issue
ItsJustin, Ok, it sounds like we are going to need to send a technician out. Please private message me the best dates and times that work best for you. I will follow up with more dispatch details through there. You can send a private message to me by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . If you would instead like to speak with a representative over the phone while scheduling this appointment please call 1-866-347-3292. -Damian735Views0likes0CommentsRe: Modem issue
ItsJustin, This state code is usually due to the coaxial cable in the back of the modem being loose or damaged. In order to replace that whole wire it would require a tech to come out. Before we do that, you can try unscrewing the cable from the back of the modem and checking for a bent pin. After that you can screw it back on tightly and see if that changes anything. If not let me know. -Damian752Views0likes2CommentsRe: Modem issue
ItsJustin, I see. The last step is to identify exactly what is happening to the service and to do so we will need to obtain the state code. If you see lights on the modem where "WiFi" or "LAN" are labeled, you will be able to access the modem's control center. This is where we will be able to locate the state code. To do this, open any browser you would like on a computer or device connected to your HughesNet modem. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. At the top of the page, please click on the "System Status" link. The next page will load where the state code will be displayed in the first information box. Your state code should be in a format such as "0.0.0" -Damian758Views0likes4CommentsRe: Modem issue
ItsJustin, If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian768Views0likes6Comments