About Damian

@Daniel34,   I am glad the data has reset and that is strange regarding the registration emails. Your account is definitely registered and active. You can try logging into the support center on the pc or on a browser through your phone instead of the app, just once. If you have already done that, these messages should stop on their own soon. -Damian  ... View more

@MarkJFine,   That is unfortunate and does complicate things more. I will be collecting a lot of these types of issues throughout the year to submit internally for app feedback. Improvements to make the experience more accurate and easier are very important to me personally so I will do my part to at least pass the message on. -Damian  ... View more

@GabeU,   Well after looking deeper, it appears that the system we have internally versus how it is displays in the customer app are similar but a bit different. I was assuming they were displayed the same but it actually is not after looking closer. "Always" is inaccurate and what you are saying is indeed they way it actually works, where it displays the number of days in the month and does change based on that. The only real inaccuracy in the app for the customer is it showing the data cycle ending on the 4th instead of the 6th which is the OP's actual data refresh date. I believe that is when the relaxed bandwidth period stopped for them but I will reach out for further clarification on that. With that being said thank you for that correction, much appreciated. -Damian  ... View more

@Daniel34,   Your relaxed bandwidth period has ended since tomorrow is the 6th and that is your data refresh date every month. Y̶o̶u̶ ̶c̶a̶n̶ ̶i̶g̶n̶o̶r̶e̶ ̶t̶h̶e̶ ̶3̶1̶ ̶d̶a̶y̶ ̶c̶o̶u̶n̶t̶e̶r̶ ̶a̶s̶ ̶t̶h̶e̶ ̶d̶a̶t̶a̶ ̶c̶y̶c̶l̶e̶ ̶i̶s̶ ̶a̶l̶w̶a̶y̶s̶ ̶a̶ ̶3̶0̶ ̶d̶a̶y̶ ̶p̶e̶r̶i̶o̶d̶.̶ ̶3̶1̶ ̶d̶a̶y̶s̶ ̶i̶s̶ ̶j̶u̶s̶t̶ ̶a̶ ̶v̶i̶s̶u̶a̶l̶ ̶c̶o̶u̶n̶t̶e̶r̶ ̶o̶f̶ ̶t̶h̶e̶ ̶d̶a̶t̶a̶ ̶c̶o̶u̶n̶t̶d̶o̶w̶n̶ ̶b̶y̶ ̶t̶h̶e̶ ̶s̶y̶s̶t̶e̶m̶.̶ ̶I̶n̶ ̶y̶o̶u̶r̶ ̶c̶a̶s̶e̶,̶ ̶y̶o̶u̶r̶ ̶d̶a̶t̶a̶ ̶w̶i̶l̶l̶ ̶r̶e̶s̶e̶t̶ ̶i̶n̶ ̶f̶u̶l̶l̶ ̶t̶o̶m̶o̶r̶r̶o̶w̶ ̶s̶h̶o̶w̶i̶n̶g̶ ̶3̶0̶ ̶d̶a̶y̶s̶ ̶r̶e̶m̶a̶i̶n̶i̶n̶g̶.̶ The 31 day counter simply displays the amount of days in the data cycle depending on how many days there are in the month. Your official data refresh date is and will always be the 6th of each month.  That includes your data plan and the 50GB of free bonus data every month called the Bonus Zone. Bonus Zone is not the same as Data Tokens. Tokens are paid for as an extra by the user. Bonus Zone, however, is given to you for free between the hours of 2AM-8AM. You will always start with 50GB of Bonus Zone to use each month and they can only be accessed during those times. Bonus Zone GB's do not carry over. Tokens, however, do carry over until used. This of course is all in addition to your service plan data. -Damian  ... View more

@DeborahDanks,   Thank you for posting. I am unsure as to what you think Fusion is or is suppose to do. HughesNet Fusions plans combine satellite and wireless technologies to deliver a high-speed, lower-latency, reliable Internet experience. Service feels faster and more responsive than on a satellite-only plan, especially while watching videos, conferencing and possibly using a VPN. The type of technology has no effect on your own personal data management. It is possible that because the service works a bit better, you are consuming more without realizing. Please review this link http://hninfo.us/datatips for helpful tips when it comes to preserving your data. -Damian  ... View more

@RobertOder,   Thank you for reaching out and I am sorry to hear this. This is an ongoing issue that has not been fixed permanently yet. The team has made strides so that this happens less but it is still something that will be experienced from time to time. While I am not in the email engineering department, I do know that there are many factors at play that cause this so unfortunately, there is no quick fix. The best I can recommend is to wait a bit as this is usually already being addressed internally for our customers. If you have another way to send emails, I would use that in the meantime. I will definitely still pass this along and update you with whatever information I receive.   -Damian  ... View more

@perryhughesnet,   Welcome to the community and thankyou for posting. Please keep in mind the whole rebate process can take 6-8 weeks to be completed from the date the documents are accepted. You can find more specific info by visiting http://hughesnetrebates.com. Since I do not have direct access to the rebate center or claims, it would be best to reach out to hughesnetpromotions@email-360insights.com via email for further questions. You can also reach out to 1-800-310-0540 to speak with the rebate center over the phone. -Damian   ... View more

@Jimjumper,    If it is just a few websites that don't work this could be server related for the websites. The best I can recommend for that is to just make sure that the device is directly connected via Ethernet or you have excellent WIFI signal. Not sure if the initializing stage is causing this issue as well but it is worth a try. -Damian  ... View more

@Jimjumper,   Thank you for reaching out to us and I am sorry to hear this. Since you just recently upgraded to a new system, it takes a bit of time to initialize and perform as designed. Usually this waiting period is 24 hours but can be longer in rare cases. If you find that the service is still underperforming tomorrow, performing a power cycle is recommended. This is just unplugging the modem from the wall outlet for 30 seconds and plugging it back in. Power must me drained for the reset to be effective. Please update me on how the equipment is performing after that. -Damian     ... View more

@bellestarr40,   Thank you for providing me your information via private message. I will publicly post what I sent you even if the some of the info is redundant. After running remote diagnostics, I see that the equipment is fully operational and the issues you are experiencing are specifically due to what was already discussed.   To provide more tips that can help with your issues, when it comes to streaming, try disconnecting most of the devices from the network and streaming on one device connected to the modem via LAN cable if available. This will provide a quicker, more stable connection. If buffering is the main issue, downloading shows and movies locally on your phone is another option for you. You can do this by downloading the steaming app and initiating a download to watch a show or movie offline. This would eliminate buffering completely and save you on data, since it is playing from a stored file and not streaming in real-time. You can find more information on this process below for many streaming services https://www.cnet.com/tech/mobile/every-way-to-watch-movies-and-shows-offline-netflix-youtube-hbo-amazon-prime-disney-plus-hulu/.  PlayOn Cloud, however, is a much more efficient/flexible and easy process if downloading content is the way you choose to go. It is highly recommended especially in your situation. GabeU already provided info to you on this.  You were also provided extra info from our champions as well to get around some of the things you are experiencing. Outside of this, I do not have any more tips or information that hasn't already been provided. -Damian  ... View more

@llegarsky,   Gen 4 support has not been phased out yet. I mentioned it is gradually being phased out. This is mainly due to the generation of service you are on being inferior in everyway. The most important limitation is remote troubleshooting an old generation of service. When running diagnostics I was also unable to find any equipment or service issues outside of the heavy cloud coverage in your area which can affect speeds and connection. Despite that, the speeds your modem is receiving are much higher than what you posted in your original comment and within an acceptable range for your Gen 4 plan at 8mbps down. That is actually quiet impressive considering the weather in your area should being affecting the service much more. With that being said, if you find the service does not meet your needs, that is understandable. Our representatives and I have provided you with the most beneficial and efficient choice if you plan on continuing your service with us and having a better experience. -Damian  ... View more

@llegarsky,   We will be very sad to see you go and would much rather you stay. Is the main reason more because you don't want to upgrade due to a higher cost for speed that is not guaranteed or just starting another commitment? If it is more of the first, we have a Gen 5 plan that is actually a few dollars less expensive than your current one with 5 more GB of anytime data. You would be going from 10GB to 15GB. $69.99 to $64.99 for more. It is true that speeds on any generation of service are not guaranteed but at least your baseline speed would be higher in the worst case situation. We would also be able to assist and repair things more efficiently if needed. -Damian   ... View more

@llegarsky,   Thank you for posting and I am sorry to hear you are experiencing this.  While I mostly understand your resistance to upgrade, we are gradually phasing out technical support for Gen 4. This is mainly due to the many limitations in what we can support and repair remotely.  Our internal systems have upgraded along with the equipment we provide and you are now in a "Legacy" category. The best I will be able to do is check the actual signal quality of the dish and if it is poor, a technician would be able to come out and re-align the dish for you. If the dish signal is fine, however, there may not be much I can do remotely. If you would like me to attempt to run remote diagnostics anyways, please let me know.  -Damian   ... View more

@Daniel34,   Happy to provide it. Please update me here if anything changes. -Damian  ... View more

@margos411,   Thank you for reaching out to us. I am sorry to hear you are having issues with the service and I am also sorry to hear about the unfortunate situation you are in. Certain issues with the service can only be fixed by an onsite technician and depending on how many techs have already come out or the type of fix it may require, compensation may not be available. We do have services such as Express repair which significantly reduces the costs for an onsite technician. With that being said, I would be happy to look into your account and runs diagnostics myself to see what is causing your issues and if a technician is actually needed. In regard to the weather, while this may not be the direct cause of what you are going through, accurate diagnostics cannot always be performed since strong winds and heavy cloud coverage skew the readings and provide false errors. If you are experiencing poor weather right now, my readings may be a bit off but I will also be checking the diagnostic history. Please private message me the phone number associated with your account so that I can locate you in the system. You can private message me by clicking this link https://community.hughesnet.com/t5/user/viewprofilepage/user-id/76644 . -Damian ... View more

@Daniel34   Thank you for providing me that info via Private message. I was able to find your account and it appears you just started service about a week ago and are still in a relaxed bandwidth state when it comes to your anytime data. Bonus zone will operate the same but your actual Anytime data will refresh everyday. In the first month of service, you experience what is known as relaxed bandwidth. This means you can use an unlimited amount of high-speed data and never really experience reduced speeds from running out. This is to get you familiar with the system and ease you into managing your data per month. Your anytime data usage readings will be a bit inaccurate until the 6th of January which completes your first full month. During this time, I recommend reviewing this link to help you once this relaxed bandwidth state is finished http://hninfo.us/datatips . -Damian  ... View more

Daniel34,   In the meantime, based off of the pictures, it simply shows at 8:20pm you started out with 34.3GB of your monthly 50GB Bonus Zone left. This means 15.7GB was already used. Within 20 Minutes after that, you used an additional 0.3GB of your Bonus Zone and now you have 34GB left with a total of 16GB now used. The picture itself is not showing any usage of data tokens and instead is only showing usage of your Bonus Zone like normal. Once I have your info and can locate your account, I will double check your data token balance and usage just to make sure. -Damian  ... View more