About Damian

@GabeU   Thank you, it completely disappeared for me =). -Damian  ... View more

@jrat,   Thank you for reaching out to us and I am sorry to hear this. I can run remote diagnostics to see what could be causing this. Please private message me the phone number associated with your account so I can locate you in the system and get started. Click this link to message me -Damian  ... View more

@EJKOHLBECKER   Thank you for posting and I am sorry to hear this. Please private message me the phone number associated with your account and I will check to see if you have any discounts that can be applied. You can send me a private message message here https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 .  As far as the technical issues you are experiencing go, if a technician was deemed necessary, that will be the only thing that will resolve those issues. I do apologize for any inconvenience this has caused. -Damian   ... View more

@Jimjumper83,   Correspondence for your escalated case will not be handled through here. Additional troubleshooting can be handled here after the conclusion of your escalated case, if needed. I do hope a resolution is able to be met -Damian  ... View more

@Jimjumper83,   I already responded to you about this in your other post regarding the same issue https://community.hughesnet.com/t5/Tech-Support/Email-down/m-p/139522#M92962 . I gave you a full explanation with details. I understand it may be hard to accept but what you are asking for is impossible, especially after an account has already been canceled and the grace period has ended. It is not a name block, the old email address is deleted as is the old account. -Damian  ... View more

@Jimjumper83,   As far as the live chat disconnecting, this can be caused by many different things. If you would like to start troubleshooting your service, we can explore what may be causing these disconnects. -Damian  ... View more

@Jimjumper83,   You didn't just upgrade to Gen 5, you canceled the old account and had the Gen 5 upgrade installed on a completely different account. If it was a simple upgrade on the old account, the email associated would have stayed active. We do not transfer email addresses between two completely different accounts. There is no system in place for that. Normally, the email is canceled along with the service without much of a delay. My assumption is that it stayed active during the cancellation grace period. This is a grace period we give every account so they can re-initiate service if the customer changes their mind. Some can be longer than others, but almost all accounts get one. This is automatic and is not circumstantial unless an immediate shut down was specifically requested. This has to be specifically requested during the cancelation call as a normal cancelation does not fall under it. I understand having this said to you earlier would have helped. My guess is that the rep may have perceived this as assumed knowledge. I do apologize for the inconvenience.    -Damian     ... View more

@Jimjumper83,   After researching it appears your other Hughes email (jimjumper@hughes.net&Jimjumper83@gmail.com) were associated with a different account that has been canceled. That Hughes email address along with using your Gmail account as a log in token both appear to have finally expired. Your current account would need a new email address set up. As far as why the email section is not loading, I am not sure as there are no website issues being reported.  I would try going to the email section logged in to the account you are using right now. - Damian   ... View more

@Jimjumper83,   Thank you for reaching out again. There are no current reports of the email section being down. I will look into this to see if this is a new problem. In the meantime I would just clear your cache and cookies for whatever browser you are using. Also if you can, please test to see if it affects all browsers or just one. -Damian  ... View more

@Vilysfilly,   Thank you for reaching out and welcome to the community. When it comes to streaming with satellite internet, it is recommended to manually set your resolution settings, as it is on the auto setting by default. This can cause severe buffering since it is trying to cycle between many different resolutions during a stream. This can be done by logging on to your Amazon account on a desktop computer and clicking on your account information. There you will find a section for playback settings, where you can adjust it accordingly. Also, try disconnecting most of the devices from the network and streaming on one device connected to the modem via Ethernet cable if available. This will provide a quicker, more stable connection. If buffering is the main issue, downloading shows and movies locally on your phone/device is another option for you. You can do this by downloading the streaming app and initiating a download to watch a show or movie offline. This would eliminate buffering completely and save you on data, since it is playing from a stored file and not streaming in real-time. You can find more information on this process below for many streaming services. https://www.cnet.com/tech/mobile/every-way-to-watch-movies-and-shows-offline-netflix-youtube-hbo-amazon-prime-disney-plus-hulu/. -Damian        ... View more

@Jhbrookshire,   Thanks for providing us this information. I did receive your message, however, It appears you have a business account (SME). This community platform is designed to support residential customers only and I do not have access to troubleshoot or relay account information. You should still be able to find which devices are causing this by calling business support at 1-800-347-3272. The only other advice I can give is using third party programs such a GlassWire. You can use them to monitor your devices data usages on your network. I wish I could provide more help but that is the extent of the info I can give. -Damian  ... View more

@Jhbrookshire,   Thank you for reaching out and welcome to the community. I am sorry to hear you are having a hard time managing the monthly data allotment. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. Devices can also use data in their idle states so disconnecting them from the network or unplugging them would be the most effective ways to stop data usage when you are not actively using it. If you would like me to find which devices are using the most data on your network, please private message me the phone number associated with your account so I can locate you in the system. You can send this information by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 .-Damian  ... View more

@Kimberly,   Your settings are correct and this does appear to be apart of the ongoing email server issue. Unfortunately, there is no permanent fix available at this time. Our engineers have been working on this for a long while and I am hoping they are finally approaching a point where this issue won't be experienced anymore. This will not last forever and your emails will begin sending as normal soon. I have not seen it last for more than a week so far. Until this is actually fixed, I recommend using another email address.  -Damian  ... View more

@Kimberly,   In that case it appears it could be a server issue on our end. Can you post a screenshot of the error you are getting or post what it is saying in the error message? I will look into this to see if this is apart of the ongoing intermittent email issue. In the meantime I would recommend using another email provider to send emails for now. I will come back with an update on what I was able to determine. -Damian  ... View more

@Kimberly,   Thank you for posting and I am sorry to hear this. This issue can be due to many different things and in order to determine which it is, I will need to ask a couple questions.   1. Have you tried sending emails with different clients directly from google, yahoo, and etc ?   2. Are you experiencing any other internet issue affecting connection or speed? -Damian  ... View more

@Cinnamonroll,   I am sorry to hear this. At this point the best step we can take is unplugging the modem again and unscrewing the IFL cable for 30 seconds. Then hooking everything back in and waiting. This should restart the installation process now that skies are clearer and it should be able to communicate. If after a few hours things are still not working properly we can explore setting up a technician to come out and manually assist. -Damian      ... View more

@Cinnamonroll,   Based on the diagnostics report, it appears the signal from the dish to the satellite is being impeded by the cloud coverage as it does not currently have a clear line of sight to communicate properly. There are two options with the first being waiting another hour or two for the updates to resume on their own if they were already started and the clouds have moved. The second would be to unplug the modem for now and wait until the cloud coverage has subsided or the snowfall has slowed/stopped. I do not, however, believe the snowfall is causing a problem based on the error code I'm getting, the position of the dish, as well as there not being any snow on the dish physically. Once it appears to be clearer, or clouds have moved out of the line of sight for the dish, plug the modem back in and let it restart the installing processes. I apologize for any inconvenience this is causing. -Damian   ... View more