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Damian
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Joined 7 years ago
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Re: 5g support
Hello @2doloresvp Thank you for reaching out to us and sorry to hear this. It sounds like there may be a bit of a "signal mix-up" between the tower outside for cellular service and the Wi-Fi networks inside your home that relate to Hughesnets modem and service. The 4G and 5G you see on your phone are cellular generations for cell towers relating to you mobile phones provider, while the 2.4Ghz and 5Ghz on your TV are Wi-Fi frequencies form your Hughesnet internet service. These are two completely different technologies that just happen to share very similar names. Since your TV already likes the 2.4G signal, it is best to stick with that one for a stable connection. Also 5Ghz networks usually work within very short distances which is likely why it doesn't work well with the TV unless your modem is very close to the TV. To get Netflix running again, simply go into your TV settings and "forget" the 5G network that is causing trouble. Re-select your specific 2.4Ghz home network and enter your password carefully. This should lock the TV onto the right signal and get your shows back on track. Hoping this helps! -Damian22Views0likes0CommentsRe: 5G system?
Hello Ladybug26, Thank you for reaching out and sorry to hear this. To help clear this up for you, 5 GHz refers to the frequency band used by your home Hughesnet Wi-Fi router for faster local connections (within 15 feet), while 5G (fifth generation) is a cellular network standard for mobile phones, offering much broader coverage, massive capacity, and lower latency across various bands for internet access on the go. Think of 5 GHz Wi-Fi as your fast home internet connection that works if the device is close enough, and 5G cellular as your super-fast mobile internet, unrelated to your home Hughesnet internet. With that being said, if your bird feeder is a bit too far away from the modem for the 5 GHz network to work well, I would try switching it to the 2 GHz network, as its designed to handle devices at great ranges (within 30 feet). Sometimes farther in some cases. -Damian21Views0likes0CommentsRe: Streaming
keanerich1965, Thank you for reaching out to us and I am sorry to hear this. Provided you have not exceeded your monthly data allotment which would result in reduced speeds, manually lowering the resolution should greatly help with this. If you are referring to something that broadcasts live video, there will be significant limitations when trying to stream live content using satellite internet technology due to latency. Using an Ethernet cable and reducing quality for live video can help but it may or may not be marginal -Damian58Views0likes0CommentsRe: Puzzle: no internet with state code 0.0.0.
maratsade, To give another update, they are making some progress in the investigation but we need just a bit more info as well as your help testing something if that's ok. 1. Do you have the modem plugged into a power strip/surge protector? 2. If it is please try plugging it into a wall outlet directly for tonight and if it is already plugged directly into a wall outlet, please try plugging into a surge protector or power strip tonight instead.78Views0likes6CommentsRe: Puzzle: no internet with state code 0.0.0.
maratsade , Absolutely and I am happy to help. I just wanted to update you and let you know this issue has been successfully escalated and is currently being investigated. As soon as information is made available to me I will update you ASAP. I truly hope it resolves on its on even before the issue is determined but if not, I apologize for the inconvenience. -Damian70Views0likes1CommentRe: Puzzle: no internet with state code 0.0.0.
maratsade, That is very strange. I'm going to try anything I can right now remotely and hopefully it makes a difference but it is a bit difficult to do when there are no errors being reported by the modem. I apologize for this scenario and prefer when there is a clear reason as it can be fixed the quickest. These issues are the worst as they take investigation beyond the normal and time which is inconvenient. With that being said, if what I try on my end does not work, the best I can do is escalate this internally but we do have the weekend and holiday coming up. While I'm confident there will be a fast response once we are back in office, that may be too long for you. I am apologizing in advance for the inconvenience if it gets to that point. -Damian106Views0likes12Comments