Hello Shawn,
Welcome to the community and thank you for posting. I am sorry to hear this. As gaines_wright stated, live streaming quality can be affected by latency, so your results may vary. Satellite internet has higher latency then ground-based internet, due to the time it takes the signal to travel up to the satellite and back. Your modem is receiving adequate speeds and all operations are fully functional. When looking through your previous cases referring to technical support, while the agent was consulting, you requested a supervisor on the call. You were then transferred to account management after asking to cancel, therefore, an escalation to advanced technical support was never processed. If you would like to perform additional troubleshooting and escalate the case if needed, please let me know what other issues you are experiencing.
-Damian
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