@bare65, After reading both of your posts and looking at the screenshots, it does appear that entering the throttled period may also be causing the modem to interpret what is happening as a DNS acceleration error. I am unclear on if this truly is a direct cause or completely coincidental and it is just a educated guess. This will need to be determined by engineering. Now when it comes to: "I can't help but wonder if this DNS Acceleration error code being generated isn't being done so deliberately by HughesNet for the sole purpose of slowing down and disrupting service up and over that of what a customer would 'normally' experience while being throttled. Perhaps HughesNet is hoping that customers, like myself, who currently subscribe to the lowest, 15 GB / 50GB service plan will get fed up with these increased service disruptions, additional error codes, and so on, and opt to increase their monthly plan to the next higher package in the hopes of fixing the issues." I can 100% confirm that this is not something Hughesnet does or is being done deliberately in an effort to make you upgrade. Many people manage your exact same 15GB data plan each day and we only encourage upgrading if the customer cannot manage it. I have seen the DNS acceleration error normally happen to customers outside of the Fair Access Policy state which is why having the case escalated to engineering is the best route at this point. A technician can reset things and repair hardware but it is unlikely this type of issue can be resolved that way. I would still recommend keeping the appointment just incase, since it was already set at no charge to you. If the tech fails to resolve this, then having this case escalated to engineering can help. -Damian
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