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Damian
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Joined 7 years ago
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Re: Cancel service
tripster2me, Thank you for posting and I am very sorry to hear this. Customer service is correct in regard to you not being able to cancel the account without the original owners approval due to our standard account security protocols. That change of ownership form should have went through but for whatever reason it didn't and I apologize on behalf of agent for not following through with it's processing. With that being said, you are in somewhat in a safe spot financially. The account belongs to the other person which means the account is attached to their name/credit. This means if you stopped paying, all money owed would fall on the other person until account closure. To prevent you from being charged, you would need to call in and have your payment info removed and switched to invoice billing which mails out the bill and ends auto payments. This of course is not the ideal way as we want to protect the original owner from possible collection but in a situation like this where you can't get in contact with them, this is the only way I see that could possibly help at this point. If you really want to find the person you could try searching on Facebook. You could also see if the fax machine holds the history of your previous faxes and contents. If you purchased this house from the owner, you may be able to find much more info on the person through paperwork such as an email/phone number, or company name. -Damian75Views0likes0CommentsRe: Once again connected without internet
chrisshaw Thank you for reaching out to us and I am sorry to hear this. It is true that satellite signals are susceptible to being interrupted during periods of adverse weather. If cloud coverage is causing the connection to be lost, we would be happy to run diagnostics on your system to make sure there isn't an underlying alignment or signal problem. Just send us a private message with the phone number on your account to get started. You can do this by clicking my username. -Damian112Views0likes0CommentsRe: 5g support
Hello @2doloresvp Thank you for reaching out to us and sorry to hear this. It sounds like there may be a bit of a "signal mix-up" between the tower outside for cellular service and the Wi-Fi networks inside your home that relate to Hughesnets modem and service. The 4G and 5G you see on your phone are cellular generations for cell towers relating to you mobile phones provider, while the 2.4Ghz and 5Ghz on your TV are Wi-Fi frequencies form your Hughesnet internet service. These are two completely different technologies that just happen to share very similar names. Since your TV already likes the 2.4G signal, it is best to stick with that one for a stable connection. Also 5Ghz networks usually work within very short distances which is likely why it doesn't work well with the TV unless your modem is very close to the TV. To get Netflix running again, simply go into your TV settings and "forget" the 5G network that is causing trouble. Re-select your specific 2.4Ghz home network and enter your password carefully. This should lock the TV onto the right signal and get your shows back on track. Hoping this helps! -Damian29Views0likes0CommentsRe: 5G system?
Hello Ladybug26, Thank you for reaching out and sorry to hear this. To help clear this up for you, 5 GHz refers to the frequency band used by your home Hughesnet Wi-Fi router for faster local connections (within 15 feet), while 5G (fifth generation) is a cellular network standard for mobile phones, offering much broader coverage, massive capacity, and lower latency across various bands for internet access on the go. Think of 5 GHz Wi-Fi as your fast home internet connection that works if the device is close enough, and 5G cellular as your super-fast mobile internet, unrelated to your home Hughesnet internet. With that being said, if your bird feeder is a bit too far away from the modem for the 5 GHz network to work well, I would try switching it to the 2 GHz network, as its designed to handle devices at great ranges (within 30 feet). Sometimes farther in some cases. -Damian29Views0likes0CommentsRe: Streaming
keanerich1965, Thank you for reaching out to us and I am sorry to hear this. Provided you have not exceeded your monthly data allotment which would result in reduced speeds, manually lowering the resolution should greatly help with this. If you are referring to something that broadcasts live video, there will be significant limitations when trying to stream live content using satellite internet technology due to latency. Using an Ethernet cable and reducing quality for live video can help but it may or may not be marginal -Damian75Views0likes0CommentsRe: Puzzle: no internet with state code 0.0.0.
maratsade, To give another update, they are making some progress in the investigation but we need just a bit more info as well as your help testing something if that's ok. 1. Do you have the modem plugged into a power strip/surge protector? 2. If it is please try plugging it into a wall outlet directly for tonight and if it is already plugged directly into a wall outlet, please try plugging into a surge protector or power strip tonight instead.91Views0likes6Comments