About Damian

@morrisondynasty,   Thank you for posting and welcome to the community. I apologize for the delay in response. At this time the best I can do is search for your sales call to use as proof. This may or may not be available due to the fact that you were signed up by a reseller. The reseller company is automatically recorded on your account so we may be able to reach out to them if we do not have immediate access on our own. Please allow a few business days for this to be completed. I will post here again as soon as I have information or an update.      -Damian  ... View more

@Zz68,   Thank you for posting and welcome to the community. After running diagnostics on your account, it appears you are experiencing this issue due to heavy rain and cloud coverage in your area. Satellite signals are susceptible to being interrupted during periods of adverse weather. Once the weather clears, your service should return. We would also be happy to run diagnostics on your system again after the service returns. This would be to make sure there aren't any underlying alignment or signal problems. Please reach out again once the weather clears so we can finish troubleshooting.    -Damian  ... View more

@Alwayspayin,   Thank you for posting and welcome to the community. This is a very rare predicament. After reviewing your account it does in fact appear that your account was suspended due to fraudulent activity regarding the different cards and originating countries used within a certain time frame. We do refer to this as "Lock reason 92: Identity Theft Multiple Countries". I see that the team this was escalated to has been trying to unlock your account but are unable to due to a $63.54 amount that is owed. I would like to help you with this but the case is already being handled by a different department that I would not be able to interfere with. I understand your frustration with the amount of time you have been waiting to regain service, but our only option is to wait until you receive a response from the corporate billing department. I would also like to compensate you after this issue has been resolved, for the days without service. While I do not have an exact amount or method of compensation, I can guarantee something will be done for your troubles.    -Damian     ... View more

    I'm not a photographer but I can picture you and me together lol.    -Damian  ... View more

Hello @kevinlobb,   Thank you for contacting us and welcome to the community. I am sorry to hear you are experiencing this issue. After running diagnostics, it appears the equipment is fully operational and the modem is receiving adequate speeds for your plan. I do see that some of the devices connected to your network have a fair signal instead of good. I recommend moving your devices closer to the modem for a better signal and speed.   Please keep in mind that this is satellite internet, and is largely used by customers who do not have access to cable-based or DSL ISPs such as Frontier. HughesNet speeds are fast for satellite technology, however, if you are accustomed to cable internet or DSL speeds higher than 25 mbps, the speed for HughesNet will feel much slower. This is due to latency. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This does create a greater delay that is not present with common terrestrial-based providers. In normal cable-based or cell tower services, the signal is ground-based which makes these types of services feel faster.   -Damian  ... View more

Well, thanks to this thread I am now starving 😋. One of my favorite snacks is Prosciutto And Mozzarella Cheese Roll ups. Really simple combination but looks and tastes great. I feel fancy when I eat them as well =).  ... View more

@Ehrmanj,   I took another look at your equipment diagnostics, and it appears the weather at your location is starting to clear up, however, the gateway assigned to you seems to still be experiencing issues with cloud coverage and snow. I understand modems have been issued to those who may have had similar symptoms, however, this was specifically done for those with diagnostics showing tangible issues with the modem itself. Your diagnostics do not show any issues with the modem or radio transmitter so replacing this would be unnecessary. Because we are responsible for the ground station, compensation will be applied for the weeks of missed service. I will continue to monitor our gateway for reports on our team's efforts at combating the adverse weather there. I deeply apologize for the inconvenience.     -Damian  ... View more

@GabeU,     That is correct, We would be unable able to commission HN7000 series modems altogether.      -Damian  ... View more