Forum Discussion

r0ttie1's avatar
r0ttie1
Sophomore
4 years ago

Unable to access my bill.

All I get is neverending circles when I try to access my account info.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Could you provide more details, maybe some screenshots too? Does the problem persist when you use different browsers?

    • r0ttie1's avatar
      r0ttie1
      Sophomore

      Different browser fixed it.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Thank goodness. 

         

        Add-ons on your other browser may be hindering your access -- you could try using the same browser but in incognito mode (this usually cuts off all add-ons), and see if you regain access -- if you do, it would point to an add-on being the culprit.