Forum Discussion
Unauthorized Payment Debited from Account after Updating Account
I am writing to request that someone pull a call that occurred on May 3, 2019 with HughesNet representative Joe Lopez. During this call, I updated the billing address to a PO Box and also asked that...
Good morning Macd,
Thank you for your patience while I investigated your case. The call from May 3 does have you providing a credit card for the agent to update the account, and to support that, our system does show that a payment option was successfully updated. However, it doesn't show any details like which card exactly was added on that date. So from our end, the payment method was successfully updated on May 3.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with an e-mail address you can use to send me a copy of the credit card statement showing the $197.26 charge and the additional fees you mentioned. Once I have this statement I can see what we can do for you.
Your cooperation, patience, and understanding are much appreciated.
