Feeling duped: horrible internet
I was looking for Spectrum internet, and on the website I called to learn more information about their $49.99 internet plan with 300mps. The lady on the other end said that plan was not available at my address even though the zip code confirmed it was in the area. I took her at her word- still believing I was talking to someone from Spectrum- and asked for the basic plan that would give me 300mps of internet. She said all they could offer for my home was a high-speed service but for $64.98. She said that’s “what all your neighbors have been using”. I believed her, and agreed. She talked SO fast and her accent made it difficult for me to understand as such a rate of speech, I had to stop her several times to ask her to repeat something. Long story short, I agreed to the plan and she said a Hughes Internet representative would come out to establish internet. I should have stopped right there, but I believed that since I called Spectrum, she was using a local service to set up my internet. The very last rapid-pace speech she gave said I’d pay 12 months of $64.98, then do to standard rates from month 13-24. I had NOT agreed to that kind of a contract, but didn’t ask if there was a grace-period in the beginning. Again, I had been led to believe I was getting high-speed internet, and we plan on living here a while so 24 months isn’t a big deal. technician comes out and it’s another $50 to install the dish (I had no idea I was getting a dish. That was news to me on his arrival, no one had said anything). Now, I have one device connected to WiFi. My phone. That’s it! And social media barely loads. Websites lag. Videos buffer. And I’m currently 10 feet away from the modem. Horrible internet speeds and I want out of this service, without termination fees. would a rep help me here please?
Need proof that I signed a 24 month contract
I need a recording of my sales call that proves they were transparent about the 24 month contract. Never was I pointed to the user agreement, or told I was signing up for a 24-month commitment. I have zero emails confirming this commitment. Without this evidence, I will be filing a complaint to the Fed. Trade Commission that HughesNet is misleading and predatory. The commitment is not made clear, it is not documented to individuals clearly, the service provided is intermittent and does not match their commitment to me, and now they are trying to charge an early termination fee. Sounds like fraudulent practice to me and I believe the evidence on my end and within this community will verify that for the Fed. Trade Commission.
bait and switch from what the sales rep said, he said unlimited high speed data and no contract
Now im stuck for 2 years with a service with a ping and jitter that will give you the jitters. youtube buffers, forget gaming which i was told by the rep would be excellent for gaming.. Hughesnet you have one chance to make this right. I have text messages from sales with proof so they lied and mis represented hughesnet or something but i will not be another victim
Upgrade Fees
I upgraded to fusion 100gb a month ago and now pay $120 a month. I just went online to look at the price for 200gb in my area and it’s $79.99 for 200gb. When I call to try and get this price I’m told it’s not available to me and if I want the 200gb with fusion I need to pay $179 a month plus a $300 set up fee for the installer to come out and upgrade my equipment. This seems unfair seeing I just upgraded a month ago and then they drop their fees 14 days later. And calling or chatting online doesn’t help or get you anywhere. If I was to pay the $300 to come set up it would be cheaper to cancel and pay the $400 fee and get the lower price a month and free equipment set-up. It seems like Hughesnet is a great company until you’re actually their customer and then they don’t care. Anyone else feel this way???
Cancellation
We don’t have cable and use our smart tvs to watch shows and such, my bf also does a lot of work from home on his phone. I specifically asked if the 100G plan would be able to run 3tvs and 3 phones on multiple occasions and was told yes every time only to never be able to have the internet work on any of the devices. We end up having to use the hotspots on our phones until they run out just to watch tv or do any work. The service is the worst and I’ve called multiple times to do troubleshooting and it only works for a day or two afterwards and then goes right back to not loading anything. I was told after I had been paying for it that the plan I have won’t work and I need to upgrade. It ridiculous and I’m tired of being on the phone for hours with customer service. I’ve called 3 times this week and eveytime I call I get told something different. Thursday when I called it took me calling two different times and rebooting the router 4 times for it to work even a day and then today I called and the lady pretty much told me she wasn’t going to help me or reboot the router until I went and disconnected every device on my service when the only thing connect to the wifi was 1 tv and she proceeded to argue with me that I was wrong and the internet works. I’ve had hughesnet before and it was bad but not this bad and honestly I just want out of the plan but I’m not paying fees to get out of service that doesn’t work and I never want to have to deal with hughesnet again!
