Thank you for contacting us. I am sorry to hear this. I see you were originally a Dish Network customer, and you upgraded to a business account by the suggestions of a Dish representative. In order to get the best support for your situation, I recommend calling 1-888-666-1465 to inquire about a solution.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.