Hi Casasm,
I've moved your post to the appropriate board. I've located your account and to my understanding you had internet and phone service installed at a house you were going to move into, but now cannot move there because of an issue with the house. I noticed there isn't much data usage as you mention, but there were a few calls made just a couple of weeks after the service was installed. Understandably this is out of your control, however the situation with the house is out of our control too. Whomever is the selling party should be the one responsible for costs you incur because of the inhabitable state of the home. at least this is what I assume is the reasonable protocol in these situations (disclaimer: I don't work in realty)
I have no problem waiving the termination fees for both services because of the situation you are in, however the equipment will need to be returned to our warehouse. After your account is cancelled, a box will be mailed to you to return your radio transmitter, modem and power cord along with a pre-paid shipping label. Normally this box is mailed to the physical address where the services are installed, but I understand this might not be the best place to send it. You can send me a private message with the best shipping address for you if that is the case. Please let me know if this is acceptable and I will process an immediate termination.
Thank you,
Amanda
