Forum Discussion

Exhausted's avatar
Exhausted
Sophomore
7 years ago

Would Like audio access to my tech support and billing calls

As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanti...
Exhausted's avatar
Exhausted
Sophomore
Thank you. I was told that I could get those.
maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

Who told you? I'm sure the Hughesnet mods here would like to know, in case it was someone from the company who misled you. 

 

Edit:  If your sales call is still available, the Hughesnet mods can pull it and listen to it to make sure all proper expectations were set.  They're usually available for about 6 months.   You personally still would not have access to it, and you would not have access to your tech or billing calls either. 

 

 

  • Exhausted's avatar
    Exhausted
    Sophomore
    7 years ago
    No one at Hughes told us that we could get access—I was told by a friend who suggested it.
    Honestly, the misled part is with regard to a slew of other experiences: supposed credits, being charged for internet when service was down, being told we only owed “x” amount by an agent (having that confirmed upon call being reviewed by another agent) but then being told we were “misinformed”, and being told 3 different things about when we would receive the box to ship our equipment back—making us worry about the 45 day time limit in which to receive equipment.
    It’s super frustrating to not be able to talk with a higher level rep—or simply someone who understands the history.
    We’ve had and have ATT and Verizon and have never had issues like this. Anything minor was always quickly resolved in a way that was satisfactory.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      Jeepers, you've had a bad time with this whole thing.  I hope things will get better for you and that you'll get some kind of resolution this coming week.  I imagine there are notes from your calls and the reps, when they come back tomorrow, will be able to check them.  Hang in there! 

      • Exhausted's avatar
        Exhausted
        Sophomore
        7 years ago
        I appreciate it, marastade. I truly believe there were Hughes people that wanted to help and that believed what they said would be honored. But somehow, between the different departments and the different people from many different countries, major things were not honored. Hopefully we will be able to move on with our lives. I appreciate this community.
        This is one of 3 complaints/negative reviews that I’ve ever filed in my life. (On Yelp, Trip Advisor, Google etc.,.,) Typically, I let stuff go. Mistakes happen. Things don’t always work out as you’d like, but this truly is extreme.