You will not get access to audio recordings of your calls, no matter how much you ask. Companies do not release these to customers (this is not a Hughesnet thing, it is a common practice in business).
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Who told you? I'm sure the Hughesnet mods here would like to know, in case it was someone from the company who misled you.
Edit: If your sales call is still available, the Hughesnet mods can pull it and listen to it to make sure all proper expectations were set. They're usually available for about 6 months. You personally still would not have access to it, and you would not have access to your tech or billing calls either.
Jeepers, you've had a bad time with this whole thing. I hope things will get better for you and that you'll get some kind of resolution this coming week. I imagine there are notes from your calls and the reps, when they come back tomorrow, will be able to check them. Hang in there!
You need to stop posting now, as what you're doing is considered trolling and it isn't helping your case at all and might actually get you banned from the community for violating the community's rules. I understand you are frustrated and would like a resolution, but your best move now is to wait for the Hughesnet moderators to address your concerns, They are in M-F from 9-5. Give them time to check your accuont and to respond, and cease posting until they do.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
I'm sorry for giving you the impression I thought you were trolling. I didn't. I just wanted to warn you that what you were doing looked like trolling and might have negative consequences for you. I understand you're frustrated and are trying to have your issues addressed, and I hope they get addressed this coming week.
@Exhausted wrote:
Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until
Monday. I’ve never had any experience with a company like this in the past.