Forum Discussion

shadowwalker.20's avatar
shadowwalker.20
Sophomore
10 months ago

have not got bill for this month

I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to...
Liz
mods
Remy
  • Damian's avatar
    Damian
    10 months ago

    shadowwalker.20

     

    Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues.  -Damian

     

     

shadowwalker.20's avatar
shadowwalker.20
Sophomore

Hi Damian,  So my understanding is i am billed for a month in advance.  Under my bill it showes that I have a bill for $ 75.92 due by 03/22/2024. I always pay as soon as I get a invoice. It should have been paid already. But it is not showing I paid or am I over looking something. Maybe the billing under history is not showing that I paid?  I have never missed a payment or been late in paying. I really don't want to call if I don't have to. Thanks, for looking into this for me Shadowwalker.2015

 

GabeU's avatar
GabeU
Distinguished Professor IV
10 months ago

To add to Damian's description, and to address the question of being billed a month in advance, when the bill is generated it's for the current service month. I.e., if your service month happened to be Feb 22nd through March 22nd, the bill generated on Feb 22nd would be for service for Feb 22nd through March 22nd. It's often referred to as forward billing. Think of the service period as a block of time, and you're billed for it at the start of that block of time. It's fairly common in monthly service billing. My cell phone is like that too, though they give twenty days to pay the bill, not thirty like with HN.