have not got bill for this month

[shadowwalker.20]

I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to my last question. I have not gotten a reply back. Thank You, Shadowwalker.2015

[Damian]

@shadowwalker.20

Thank you for reaching out again. I am unsure why you have not gotten bill yet. There may be an issue or delay with the post office. If it does not come in time, you can make a one-time payment over the phone or online. Just be sure to specify it is a one time payment so your payment method is not changed to auto pay. -Damian

[shadowwalker.20]

Hi Damian,  So my understanding is i am billed for a month in advance.  Under my bill it showes that I have a bill for $ 75.92 due by 03/22/2024. I always pay as soon as I get a invoice. It should have been paid already. But it is not showing I paid or am I over looking something. Maybe the billing under history is not showing that I paid?  I have never missed a payment or been late in paying. I really don't want to call if I don't have to. Thanks, for looking into this for me Shadowwalker.2015

[Damian]

@shadowwalker.20 

We do not bill in advance, we instead allow 30 days from the due date for payment to be received, as checks can take some time in the mail. When looking through your billing history, it actually appears payment for your 2/21 has not been received. I see you made a payment on 2/04 for your Jan bill but your bill for Feb is the one that has not been paid for yet. Did you receive an invoice in the mail for Feb or is that the missing invoice in question?   -Damian    

[shadowwalker.20]

Damian, That has to be the one. It shows issued on 2/21/24 end date 3/21/24. I don't know if something changed, Since I signed up for gen 6 on 1/04/24.  What is the one that I paid on  02/04/24 for? It looks like my bill for feb should have been less than $71.43 being prorated reversals and other stuff. I thought that is for febuary? I can't make heads or tails from the first bill with gen 6. The installation fee was waved and with all the other stuff is confusing.

100 GB Service Plan-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -49.35

Select Service Plan (74.99 w/ ACH) Monthly Fee 01/21/24 02/21/24 $ 79.99

Select Service Plan (74.99 w/ ACH)-Prorated Monthly Fee 01/04/24 01/21/24 $ 43.87

Promo Service Credit Monthly Credit (6 of 12) 01/21/24 02/21/24 $ -25.00

Equipment Lease Monthly Fee 01/21/24 02/21/24 $ 14.99

Equipment Lease-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -8.22

Equipment Lease-Prorated Monthly Fee 01/04/24 01/21/24 $ 8.22

Lease Upgrade Fee One Time Fee 01/04/24 01/04/24 $ 299.99

Other

Invoice Charge Monthly Fee 12/21/23 01/21/24 $ 5.00

Other Taxes

Equipment Lease Sales Tax State N/A N/A $ -0.51

Equipment Lease Sales Tax State N/A N/A $ 0.51

Equipment Lease Sales Tax State N/A N/A $ 0.94

Total Current Site Charges

$ 370.43

Billing All Sites

369.49

Taxes All Sites

0.94

Total All Sites

370.43

[Damian · Accepted solution]

@shadowwalker.20

Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues.  -Damian

[GabeU]

To add to Damian's description, and to address the question of being billed a month in advance, when the bill is generated it's for the current service month. I.e., if your service month happened to be Feb 22nd through March 22nd, the bill generated on Feb 22nd would be for service for Feb 22nd through March 22nd. It's often referred to as forward billing. Think of the service period as a block of time, and you're billed for it at the start of that block of time. It's fairly common in monthly service billing. My cell phone is like that too, though they give twenty days to pay the bill, not thirty like with HN.