Forum Discussion

shadowwalker.20's avatar
shadowwalker.20
Sophomore
10 months ago

have not got bill for this month

I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to...
Liz
mods
Remy
  • Damian's avatar
    Damian
    10 months ago

    shadowwalker.20

     

    Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues.  -Damian

     

     

shadowwalker.20's avatar
shadowwalker.20
Sophomore

Damian, That has to be the one. It shows issued on 2/21/24 end date 3/21/24. I don't know if something changed, Since I signed up for gen 6 on 1/04/24.  What is the one that I paid on  02/04/24 for? It looks like my bill for feb should have been less than $71.43 being prorated reversals and other stuff. I thought that is for febuary? I can't make heads or tails from the first bill with gen 6. The installation fee was waved and with all the other stuff is confusing.

100 GB Service Plan-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -49.35
Select Service Plan (74.99 w/ ACH) Monthly Fee 01/21/24 02/21/24 $ 79.99
Select Service Plan (74.99 w/ ACH)-Prorated Monthly Fee 01/04/24 01/21/24 $ 43.87
Promo Service Credit Monthly Credit (6 of 12) 01/21/24 02/21/24 $ -25.00
Equipment Lease Monthly Fee 01/21/24 02/21/24 $ 14.99
Equipment Lease-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -8.22
Equipment Lease-Prorated Monthly Fee 01/04/24 01/21/24 $ 8.22
Lease Upgrade Fee One Time Fee 01/04/24 01/04/24 $ 299.99
Other
Invoice Charge Monthly Fee 12/21/23 01/21/24 $ 5.00
Other Taxes
Equipment Lease Sales Tax State N/A N/A $ -0.51
Equipment Lease Sales Tax State N/A N/A $ 0.51
Equipment Lease Sales Tax State N/A N/A $ 0.94
Total Current Site Charges
 
 
 
$ 370.43
Billing All Sites
 
 
 
369.49
Taxes All Sites
 
 
 
0.94
 
Total All Sites
 
 
 
370.43
Damian's avatar
Damian
Moderator
10 months ago

shadowwalker.20

 

Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues.  -Damian