Forum Discussion

shadowwalker.20's avatar
shadowwalker.20
Sophomore
10 months ago

have not got bill for this month

I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to my last question. I have not gotten a reply back. Thank You, Shadowwalker.2015

Liz
mods
Remy
  • Damian's avatar
    Damian
    9 months ago

    shadowwalker.20

     

    Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues.  -Damian

     

     

  • Damian's avatar
    Damian
    Moderator
    10 months ago

    shadowwalker.20

     

    Thank you for reaching out again. I am unsure why you have not gotten bill yet. There may be an issue or delay with the post office. If it does not come in time, you can make a one-time payment over the phone or online. Just be sure to specify it is a one time payment so your payment method is not changed to auto pay. -Damian

    • shadowwalker.20's avatar
      shadowwalker.20
      Sophomore
      10 months ago

      Hi Damian,  So my understanding is i am billed for a month in advance.  Under my bill it showes that I have a bill for $ 75.92 due by 03/22/2024. I always pay as soon as I get a invoice. It should have been paid already. But it is not showing I paid or am I over looking something. Maybe the billing under history is not showing that I paid?  I have never missed a payment or been late in paying. I really don't want to call if I don't have to. Thanks, for looking into this for me Shadowwalker.2015

       

      • Damian's avatar
        Damian
        Moderator
        9 months ago

        shadowwalker.20 

         

        We do not bill in advance, we instead allow 30 days from the due date for payment to be received, as checks can take some time in the mail. When looking through your billing history, it actually appears payment for your 2/21 has not been received. I see you made a payment on 2/04 for your Jan bill but your bill for Feb is the one that has not been paid for yet. Did you receive an invoice in the mail for Feb or is that the missing invoice in question?   -Damian